Kristopher Smith Email & Phone Number

New Market, Md, Us

Remote

• Maintain full ownership of the automotive Original Equipment Manufacturer (OEM) catalogs• Oversee/create the construction and maintenance plans of all of Year/Make/Model trim-basedprimary vehicle sets, scheduled service/repair service associations and parts/fluid associationsper vehicle set.• Interact with Engineering, Deployment and Production support organizations on the planning andimplementation of catalogs• Interact with OEMs, Account Managers and with SMEs for particular makes• Providing recommendations to enhance, simplify, correct internal data models• Oversee the ongoing maintenance of catalogs• Act as enterprise customer and dealership advocate within Xtime• Oversee data integration of MOTOR, ACES, and VIN. Research and Correct any issues.

Hagerstown, Maryland

Contractor • Review, Analyze, and interpret engineering drawings for various aftermarket parts assemblies.• Research, Revise, and Create new kit BOMs, Top Bills, and Change Notices using Windchill.• Execute tactical action plans to support the Aftermarket parts portfolio strategy implementation.• Participate in the coordination of new product development for the service parts portfolio.• Align the product marketing goals with the overall Aftermarket goals.• Work closely with marketing communications to develop product literature, advertisements, promotional materials, web pages, and photography to maximize the communication effort.• Work with the Global Procurement Supply Chain (GPSC) buyers to develop goals and measurements to maximize parts profit.• Track, analyze, and review program results to ensure cost, schedules, and product performance are being controlled and managed within established guidelines.• Participate in the new product development process, providing support for the Aftermarket team to meet the defined requirements and goals for new parts.• Conduct market research, product development analysis, evaluate sale trends, gather customer perspectives.

Rockville, Md

• Responsible for the Full Life Cycle of multiple products including Domestic and Import Manufacturers.• Created, updated, and maintained service pricing products in an Oracle database for DMS’ that allowed Service Advisors to accurately quote repairs to customers.• Bolstered engagement and enhanced product knowledge and best practices for fellow associate by leading monthly training meetings along with supervisors.• Increased department productivity by leading training, and mentoring of editors in new applications and procedures. • Reviewed, analyzed, and interpreted data and specifications from multiple sources to build a complete product which was valuable to customers. • Coordinated seamless processes by running Monthly updates which included Price updates for Multiple Manufacturers, Monthly VIN updates, and Monthly Labor Updates. • Streamlined department functionality and productivity by collaborating with IT department in developing Q&A and implementing new applications, procedures, and software. Practiced continual process improvement reviews.• Completed products on time by maintaining various professional contacts for procurement of research data and updates.• Increased value and revenue from dealers by researching, investigating, and evaluating new products for possible business opportunities.• Responsible for updating, editing, and enhancing the Editors Guide which was used as a reference for new associates as well as all department employees for procedures and processes. • Imposed a self-development regimen to remain abreast of industry advancements.

Columbia, Md

• Performed Quality Assurance (QA) of data, reports, log files, member communications and XML files.• Monitored processes to ensure they complete successfully.• Reviewed and wrote basic SQL queries.• Researched data related issues on Microsoft SQL Server.• Visually QA reports for trending, anomalies, etc. • Documented findings and communicated them to associates and executives. • Provided information to management regarding the status of day to day business, problems in processing, issues that may affect the delivery or quality of data, and open items that must be executed in his/her absence.• Operated all software engines, and executed various commands and operating instructions in order to load and process client data.• Analyzed results of system audits to determine and report variations or problem areas.• Created client deliverable files, reports, databases, etc. on time, according to production schedule.• Monitored compliance to standards and processes.• Documented and maintains business naming standards.• Monitored, implemented and provided ongoing support for small enhancements to new and existing data structures.• Developed, delivered user training and provided support to facilitate appropriate usage of data and meta data.• Coordinated, communicated and supported upgrade testing of the tool suite.• Participated in the resolution of data issues and improvement of data quality/integrity for a specific subject area.

• Supervised a team of 5 Research Analysts including all job and Human Resource functions. • Independently directed team by analyzing work, writing documentation, and planning activities to adhere to deadlines and department procedures. • Managed 29 automotive product lines.• Prepared numerous communications with various levels of Manufacturer staff from front line to executives.• Facilitated weekly individual team member meetings as well as monthly team meetings to track, communicate, and manage team projects and duties. • Kept team updated on project progress by effectively communicating to director through documentation, reports, and summaries.• Created, monitored, and tracked employee performance standards as well as conducting yearly reviews and merit increases. • Ensured data quality and specifications were adhered to for internal and external customers by completing monthly part price data updates requiring scheduling and testing of data. • Increased accuracy at the customer level by providing implementation support for VIN database roll out. This involved research, analysis and enhancement of the data. • Managed the addition of 10,000 new operations to existing database over a 9 month timeframe. This work involved the creation, entry, and analysis of over 100,000 line items by 7 data research analysts. Data had to be managed during time frame to ensure accurate and complete data was received by clients on monthly basis. • Completed products on time by procuring all necessary data sources for research by maintaining contacts with Manufacturer and internal and external account executives. • Created documentation of requirements, processes, and standards for application development to be submitted to IT department. These were used to develop, analyze, and implement new applications and software to streamline the department’s functionality and productivity.• Identified, managed, and processed all required system database changes electronically.

Created, updated, and maintained service pricing products in an Oracle database for Dealership Management System.• In charge of the Ford Light Truck product and created a Med/Heavy Truck (International Truck) product from scratch.• Assisted other editors and supervisors with the maintenance and creation of data for various manufacturers.• Trained editors in new applications and procedures to enhance department productivity. • Reviewed and analyzed data such as factory labor, MOTOR labor, and factory OEM parts.• Collaborated with the IT department to develop, Q&A, and implement new applications and software to streamline the department’s functionality and productivity.• Maintained various professional contacts for procurement of research data and updates.• Created various spreadsheets and memos in Excel and Word to inform team members, supervisors, and directors of progress and advancements within products. • Researched, investigated, and evaluated new products for possible business opportunities.• Liaison with Client Relations to develop and maintain our best customers. • Imposed a self development regimen to remain abreast of industry advancements.• Assisted with the creation and clarification of Manufacturer Scheduled Maintenance. Worked closely with Manufacturer representatives to create clear and accurate schedules for customers to adhere to.

Master Of Business Administration (M.B.A.), Richard J. Bolte, Sr., School Of Business

Bs, Business Administration

Aas, Motorsports Technology