Technical Support Manager - Observability
Current
Nov 2022 - Present
AeroLeads people directory · profile
Katie Johnson Email & Phone Number
Technical Support Manager - Observability at Splunk
at
Splunk
1 work email found
@splunk.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager - Observability at Splunk
Location
Greater Minneapolis-St. Paul Area, United States, United States
Company size
Who is Katie Johnson? Overview
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Quick answer
Katie Johnson is listed as Technical Support Manager - Observability at Splunk at Splunk, a company with 6681 employees, based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a work email signal at splunk.com and a matched LinkedIn profile for Katie Johnson.
Katie Johnson previously worked as Technical Support Manager - Observability at Splunk and Sr. Technical Support Engineer at Splunk. Katie Johnson holds Bachelor Of Science (Bs), Information Technology from Minnesota State University, Moorhead.
Company email context
Email format at Splunk
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{first_initial}{last}@splunk.com
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AeroLeads found 1 current-domain work email signal for Katie Johnson. Compare company email patterns before reaching out.
Profile bio
About Katie Johnson
I am a motivated information technology professional. I am passionate about emerging technologies, a great customer experience, and my continued education in the industry. It is my personal goal to be able to take my knowledge and help others by educating my team, customers, and non-technical supervisors to create a great experience working with a support organization.
Listed skills include Linux, Customer Success, Data Center, Computer Hardware, and 27 others.
Current workplace
Katie Johnson's current company
Company context helps verify the profile and gives searchers a useful next step.
Splunk
7 roles
Katie Johnson work experience
A career timeline built from the work history available for this profile.
Sr. Technical Support Engineer
SignalFx acquired by Splunk - October 2019- Stand-in for Support Director when needed - for periods of up to two weeks- Leads and directs weekly team meetings across the Global Support team- Owns and directs communication with Enterprise customers on high profile/visibility Support issues- Manages team workflow for escalated and high profile support cases.
Oct 2019 - Nov 2022
Lead Technical Support Engineer
- Stand-in for Support Director when needed- Assists in reporting for Support Organization to Leadership Team- Creates knowledge articles for internal growth and customer use- Created on boarding plan for Global Support Team- Review of case backlog and ensures consistency in level of support- Operational management of workflow queue(Now acquired by Splunk)
Feb 2018 - Oct 2019
Technical Support Engineer
Supports and maintains customers who have implemented the SignalFx SaaS solution, triaging and resolving customer issues and escalations in a professional and timely fashion.Operational management of Premium Support clients (e.g. helping with metrics submission, creation and maintenance of dashboards and alerting, etc.)Troubleshoot customer charts and.
Jun 2016 - Feb 2018
Technical Support Engineer Ii
- Respond to complex tasks related to network attached storage- Maintain expertise in enterprise storage-based AntiVirus solutions- Address issues relating to virtualization and virtual appliances- EMC Proven Professional (storage solutions)- Coach other TSEs through their casework and address opportunities for case closure- Engage in Product Support.
Jul 2012 - Jun 2016
Service Desk | Electronics Team | Front End Supervisor
- Coordinated with executives to maintain the store action plan.
- Worked with executives and CompuCom to ensure all display technology functioned properly
- Maintained Target brand
- Delegated tasks to maintain organization
- Wrote and organized front end breaks
- Troubleshoot cash registers, registry kiosks, and card readers
Apr 2007 - Jul 2012
Technology Services
Pr With Panache
- Upkeep and maintenance of web pages on company site.
- Coordinated with supervisors to create effective action plans.
- Supported Mac architecture to maintain a cohesive working environment
Jun 2009 - May 2012
Team & coworkers
Colleagues at Splunk
Other employees you can reach at splunk.com. View company contacts for 6681 employees →
OC
Olivia Chung
Colleague at Splunk
Sydney, New South Wales, Australia, Australia
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KB
Kristyn Boll
Colleague at Splunk
Greater Sacramento, United States
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KS
Kavin Shahi
Colleague at Splunk
Washington DC-Baltimore Area, United States
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KR
Kelli Reese Welgos
Colleague at Splunk
Chicago, Illinois, United States, United States
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SS
Scott Shulman
Colleague at Splunk
Greater St. Louis, United States
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KB
Kylie Butler
Colleague at Splunk
Woodbridge, Virginia, United States, United States
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JW
Joni Williamson
Colleague at Splunk
Charlotte Metro, United States
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RP
Rajesh Paidi
Colleague at Splunk
Hyderabad, Telangana, India, India
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HH
Hai H
Colleague at Splunk
Los Angeles, California, United States, United States
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LA
Latoya Armand
Colleague at Splunk
Atlanta, Georgia, United States, United States
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Olivia Chung
Colleague at Splunk
Sydney, New South Wales, Australia, Australia
View →
KB
Kristyn Boll
Colleague at Splunk
Greater Sacramento, United States
View →
KS
Kavin Shahi
Colleague at Splunk
Washington DC-Baltimore Area, United States
View →
KR
Kelli Reese Welgos
Colleague at Splunk
Chicago, Illinois, United States, United States
View →
SS
Scott Shulman
Colleague at Splunk
Greater St. Louis, United States
View →
KB
Kylie Butler
Colleague at Splunk
Woodbridge, Virginia, United States, United States
View →
JW
Joni Williamson
Colleague at Splunk
Charlotte Metro, United States
View →
RP
Rajesh Paidi
Colleague at Splunk
Hyderabad, Telangana, India, India
View →
HH
Hai H
Colleague at Splunk
Los Angeles, California, United States, United States
View →
LA
Latoya Armand
Colleague at Splunk
Atlanta, Georgia, United States, United States
View →
2 education records
Katie Johnson education
Bachelor Of Science (Bs), Information Technology
Minnesota State University, Moorhead
A.A.S, Network Development
FAQ
Frequently asked questions about Katie Johnson
Quick answers generated from the profile data available on this page.
What company does Katie Johnson work for?
Katie Johnson works for Splunk.
What is Katie Johnson's role at Splunk?
Katie Johnson is listed as Technical Support Manager - Observability at Splunk at Splunk.
What is Katie Johnson's email address?
AeroLeads has found 1 work email signal at @splunk.com for Katie Johnson at Splunk.
Where is Katie Johnson based?
Katie Johnson is based in Greater Minneapolis-St. Paul Area, United States, United States while working with Splunk.
What companies has Katie Johnson worked for?
Katie Johnson has worked for Splunk, Signalfx, Emc, Target, and Pr With Panache.
Who are Katie Johnson's colleagues at Splunk?
Katie Johnson's colleagues at Splunk include Olivia Chung, Kristyn Boll, Kavin Shahi, Kelli Reese Welgos, and Scott Shulman.
How can I contact Katie Johnson?
You can use AeroLeads to view verified contact signals for Katie Johnson at Splunk, including work email, phone, and LinkedIn data when available.
What schools did Katie Johnson attend?
Katie Johnson holds Bachelor Of Science (Bs), Information Technology from Minnesota State University, Moorhead.
What skills is Katie Johnson known for?
Katie Johnson is listed with skills including Linux, Customer Success, Data Center, Computer Hardware, Windows, Technical Support Engineer, Operating Systems, and Networking.
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