Kumar Kunal Email & Phone Number

Mumbai, Maharashtra, India

Greater Delhi Area

Noida Area, India

• Guide individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.
• Establish and maintains long-term client relationships, building trust and respect by consistently meeting and exceeding expectations.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions.
• Responsible for business continuity for existing client and bringing process efficiency, meeting client deliverable in stipulated time.
• Responsible for the development and evolution of the overall strategy for the RCM operations. Participate in RFP process and help mitigate functional challenges for new healthcare (payer/ provider) business acquisition
• Act as a functional expert providing insights in capacity plan, PnL activities and Knowledge transfer planning

• Participates in strategic and operations planning sessions of the CCO and help set development strategies for the organization.
• Prepares operational budget to support mid and long term requirements of Training and Quality Assurance.
• Recommends to CCO Head adequate staffing level of Training Department to ensure that training and development needs of the organization are met.
• Recommends adequate staffing level of QA Unit to ensure that the quality assurance function is effectively performed.
• Builds a motivating and rewarding psychological work environment by providing various forms of rewards and recognition to Training and QA staff and ensures their continuous career growth.
• Maintains an efficient performance management system by setting performance objectives with team members, monitoring performance, conducting performance reviews and implementing actions to correct performance problems.

Chennai Area, India

• Transition management for new client acquisitions and addition of processes.
• Manage team SLAs and Improve process performance, generating reports and conducting periodic reviews to ascertain progress.
• Provides statistical analysis capability and stability analysis, process control, sample size determinations, and design for quality.
• Develop methods to establish training plans for processes (including use of Training Needs Analysis) and ensure training (including materials, methods, availability and assessment).
• Assist in the revision of cross functional documentation and training materials when a process is updated or developed.
• Handling BPMS tasks for the project ensuring compliance and preparation and circulation of dashboards.

Pune Area, India

• Job Responsibility
• Act as SPOC for Client team and OPS team to ensure seamless communication for product update and any issues/escalations.
• Taking part in weekly calibration ensuring team is calibrated with onshore Quality team.
• Provides statistical analysis capability and stability analysis, process control, sample size determinations, and design for quality.
• Liaison with other departments as necessary to implement any MIS project.
• Develop methods to establish training plans for processes (including use of Training Needs Analysis) and ensure training (including materials, methods, availability and assessment).

Department- Quality-Process Excellence Designation: - Team LeadJob Responsibility Design, develop and implement process improvement projects for processes assigned, using six sigma strategies.Develop and implement comprehensive Management Information System including metrics capture, analysis and reporting that supports senior management's need for.

Job responsibilityReviewing Contract Modeling and providing scores to the production representative.Provide SME support to the production team, work as single point of contact between US and India Production team for error rebuttals. Conducting Process Knowledge test and sharing feedback with the team.Providing feedback/coaching to production rep based on.

Job responsibility:-Collating ideas related to process developments and improvements and working on them to implement as Best Practice.Processing Annual Enrollments, payrolls, Premiums, HRIS, HR Edits, EOI Approval & Denials, File Verifications, One time work orders, taking care of insurance and Medicare facilities and other Month End jobs for various.

Job responsibility: -Execute agent wise performance MIS, prepare roster, and set targets for Team members.Took escalated calls after delivering consistently high performance.Adherence to stringent quality and performance metricsMeet performance parameters per sales, quality and team co-ordination.

Master Of Business Administration (Mba), Finance, First Class

Bachelors, Information Technology (Bit)