Kunal Kumra Email & Phone Number

• Subject Matter Expert on Financial, Timesheet, Procurement and System Administration issues.
• Designed, built and implemented workflow for 10+ processes, including Position Management, Contract Variations and DBS Management.
• Responsible for the creation and management of the reporting catalogue, including all Browser, Excelerator, Intellagent and ARC reports.
• Support Desk Manager, ensuring KPIs and SLAs are met at all times.
• Upgrade & Testing Manager for move from U4ERP Milestone 5 to Milestone 7.
• Designed and built new Establishment Reports for the Council, providing robust analysis of budget vs actual Positions across all areas.

Cambridge, England, United Kingdom

• U4ERP Consultant, Wellcome Trust (via Integra, Premier U4 Partner)Global charity organisation, funded by a £29.1 billon investment portfolio.
• Testing Manager for move to Milestone 6.
• Responsible for the creation and maintenance of the Upgrade Schedule, User Acceptance Testing scripts and all stakeholder engagement (including Third Party Software providers).
• Designed and delivered training, including classroom sessions and User Guides.
• Upgraded, tested and implemented all Browser and Excelerator reports.

Worked on Milestone6 upgrade project.Updated 32bit ARC reports to 64bit rerx reports.Translated Business Requirements into System design and Solution DocumentAssisted with System Integration Testing and Defect SolutionDocumented Security Settings for Users, Groups and Active DirectoryProvided Solution for Agresso Interface with 3rd party applications.

Visit various Clients and provide solutions to Agresso related issues: Kingston University - Documented requirements and successfully delivered AG16 (for customised solution) to get reminder letter level for students and update flexifields with the academic and non academic debt values.Data Interface from SITS system to University's Agresso system for.

Agresso System Development, Implementation, Administration and Support. Worked in Agile Environment using Kanban and Scrum. Gathered and understood business requirements, Designed Solutions, Tested and Implemented changes. Lead the Upgrade projects for U4BW versions. Applied Updates after UAT sign off.Business and System Analysis - Suggested ways to.

Bristol, United Kingdom

• Provide Second to Third Line support to various clients on errors and issues related to various Agresso (5.5.2, 5.5.3) Modules:  Agresso Common (Chart of Accounts, Attributes, Relations, Data Control, Parameters, Menu.
• Research Knowledge Database and provide the customer with a solution, work around or action plan to resolve incidents and minimise the Data amendment in order to maintain Data Integrity
• Dial into Clients’ Networks to analyse the data.
• Write SQL and Oracle scripts to correct Data related errors
• Communicate effectively with the clients through written and verbal to keep the customer informed, in accordance with the customer’s SLA
• Progress each problem through to conclusion, liaising with colleagues and Group, as needed

Working at client site, Unum. Providing support on defects related to processing Group Risk business casesMain responsibilities:Client Focus Contributed to making the client (Unum) an advocate of FIS, its staff and its solutions Delivered an excellent client service by dealing with incidents, questions and queries in a professional accurate and timely.

Advised the clients on the standard terms of business and assist in the procedure of setting up their agencies. Provided support on database to various departments at AXA.Managing Performance: Distributed the work amongst team members depending on their knowledge and skill set.Reported the productivity and quality of work produced by these team members to.

Identified opportunities and made recommendations to improve working practisesManaged the required alterations that came from the monthly FSA tape including the termination of IFA agreements due to de-authorisation.Developed skills and behaviours targeted in the Personal Development Plan in order to support improved performance.Filed and stored all.

Pg Certificate, It

Management information systems Computer Networks Fundamentals of Java DBMS E-commerce Software Engineering Web based information systems.

B.A.Sc. (Hons, Instrumentation

Graduation in Bachelor of Applied Sciences (Instrumentation)