Kim Weis Email & Phone Number

Overland Park, Ks

Account manager for multiple Tier One Accounts to problem solve and configure their system to best fit their business needsCommunicate and train customers on newly released enhancements explaining functionality and customization optionsSetup of Third Party Vendor Integrations, RETS data feeds, field additions, initiate System Change RequestsWork with other departments including Product, Implementation and Development to communicate the customer’s needs as well as follow up to ensure assigned tasks are completed within the desired time frame.

Overland Park, Ks

Kansas City, Missouri Area

• Main customer support contact for 23 MLS Boards.• Responsible for handling configurations within the Paragon System.• Communicate and train board staff on new and past enhancements.• Responsible for creating or training board staff on how to create new fields, reports, RETS and FTP data feeds.• Troubleshooting issues as reported by the board or when escalated from the SSC team. • Monitor outstanding work orders and enhancement requests. Escalating when necessary.

•Assisted and provided professional advice to clients to buy and sell real estate. •Acted as a liaison between the client and the other party in the transaction, to find a win/win result during contract negotiations. •Assisted client with the details of the contract, keeping track of all deadlines. •Worked hand in hand with all parties involved in the closing process which included the title company, lender, real estate agent/seller/buyer

Overland Park Ks

• Handled incoming calls from Mortgage brokers to select and price the correct loan product to best fit their client’s needs.•Worked directly with outside sales staff to monitor loan files in the pipeline, ensuring a smooth transition from loan application to closing. •Evaluated necessary incoming documentation needed to obtain loan approval.