Kyle Thompson Email & Phone Number

Garden Valley, Tx

·Identify options for potential solutions and assess them for both technical and business suitability·Create logical and innovative solutions for IT infrastructure including servers, storage, virtualization platforms·Work closely with other IS staff to ensure technical compatibility and effective integration·Implement and assess trials and prototypes from concept documentation·Implement and test production infrastructure from approved designs and deployment plans·Monitor, maintain and troubleshoot IT infrastructure issues·Write and maintain documentation including specifications, procedures, and designs

Tyler, Texas Area

· Generates project plans and consults with customers concerning future IT needs.· Works after-hours to complete any projects or work that requires any downtime.· Updates Project Managers with the latest information regarding ongoing projects.· Keeps track of schedule to make sure projects are handled in a timely and efficient manner.· Schedules and keeps customers up to date on project statuses related to their networks. · Coordinates with remote engineers if they are needed to go onsite for any project work. · Abides by project policies and standards to help aid in department efficiency.

Tyler, Texas Area

· Provides hardware, application, and network support for escalated issues.· Works with vendor support as necessary for troubleshooting any third party related software/hardware problems.· Consults with other departments and experts when needed to resolve issues in a timely manner.· Maintains knowledge of operating systems and application software used to provide a high level of support for our customers.· Prioritizes and schedules problems as necessary to aid in efficiency of workload. · Follows standards to ensure efficient processes throughout the company.· Creates documentation and adds to customer knowledge base to achieve swift resolutions and turnaround.· Provides a high standard of professionalism and customer service skills at all times.· Follows SLA procedures to meet end-user expectations. · Oversees and provides direction to Tier 1 support.· Provides rotational on-call help to aid in supporting our customers, networks, and any emergency situations that arise.

Tyler, Texas Area

Associate Of Arts And Sciences - Aas, Information Systems Cybersecurity

Bachelor Of Arts - Ba, Interdisciplinary Studies

Associate Of Arts - Aa