Efficiently manage a minimum of 10 Apple repair appointments, minimum 10 consultations for other various devices, and skillfully multitask by accommodating walk-in customers per day, resulting in a 25% increase in revenue through successful membership and service sales.Instructed new team members on the proficient use of Apple Global Service Exchange (GSX) and Nova (Geeksquad ticketing system) for tasks including check-ins, check-outs, detailed service notes, managing part shipments, and facilitating client communication.Complete 5-15 device setups per day, established effective troubleshooting methods, and advise on hardware and software upgrades, resulting in a 30% boost in customer satisfaction based on NPS scores.Skills: Effective Communication, Problem-Solving, Multi-Tasking, Team Collaboration, Technical Troubleshooting, Operating System Knowledge, Mobile Device Support