Kyle Taylor Email & Phone Number

Orem, Utah, United States

Developed and implemented change management frameworks to improve customer success operations and BPO performance, fostering a culture of continuous improvement. Built strong relationships with stakeholders to ensure alignment with organizational objectives and enhance overall efficiency. Effectively led team during company acquisition and maintained KPI metrics.• Led change management initiatives by developing and implementing a process improvement framework that drove operational enhancements while continuously assessing the impact on people, systems, and culture.• Developed mitigation strategies to address risks and challenges. • Built strong relationships with key stakeholders across all levels of the organization to secure buy-in for transformative change initiatives, fostering alignment with company objectives. • Spearheaded projects focused on improving customer experience and operational efficiency across Outsourced Service Operations and BPO partners, ensuring consistency and value in service delivery. • Fostered a culture of continuous improvement within the CARE team and BPO partners, driving innovation and adaptability while positioning change as an opportunity for growth. • Designed and executed comprehensive communication and training strategies to ensure smooth transitions for stakeholders, with a particular focus on BPO teams. • Developed and maintained a playbook of best practices, requirements, and recommendations for BPO operations, while tracking performance metrics to identify opportunities for improvement. • Partnered with cross-functional teams to engage in strategic discussions and planning sessions, aligning BPO operations with broader organizational goals. • Collaborated with Outsourced Service Operations leadership in global BPO site visits, contributing to the continuous enhancement of service quality and operational performance. • Coached and developed Associate Service Leaders to meet company KPI's.

Orem, Utah, United States

Learning how to successfully lead a team in the Solar industry.

American Fork, Utah

Manage store operations, oversee store teams, and track business performance. Maintain facilities and arrange store floor and displays. Improve operations efficiency by creating schedules and assigning tasks to staff. Attend to arising problems and escalations, and provide solutions. Boost staff productivity by creating incentive programs for employees. Establish weekly/ monthly goals, and guide teams to ensure attainment of targets. Perform Human Resources functions, manage recruitment of high performing staff, payroll administration, and training of new hires. Analyze business financial performance and develop programs to propel sales and increase profit generation. Minimize interruption to operations during Covid-19 pandemic by establishing Covid-compliant operating procedures and create sanitization routines. Manage logistics and supply chain functions. Develop relationships with suppliers and facilitate inventory deliveries.· Created new store and staff procedures to navigate Covid effects, including establishing sanitization routines. · Efficiently managed store brand during peak and high sales activity periods.· Achieved 600% increase in online fulfillment orders.· Improved client satisfaction during pandemic by sourcing alternative suppliers to meet client demand.· Utilized SAP to order supplies, ensuring optimization of inventory.· Boosted productivity by creating and conducting training routines for staff.· Developed team members who gained promotion within the company and became leaders.· Created incentives to boost staff morale and propel sales.

Cedar City, Ut

Led team of 25 front-end staff, assigned tasks, allocated resources, and tracked performance. Engaged clients, responded to queries, and resolved complaints. Performed bookkeeping activities, including, balancing cash drawers, and making bank deposits. Opened and closed store. Enhanced client satisfaction by educating guests on product/service options. Identified client preferences/needs, and guided purchasing decisions. Directed detailed communication with customers on product quality, value, and style. Improved productivity by training cashiers and supervisors. Analyzed overall department performance, identified gaps, and developed strategies to improve procedures and drive revenue generation. · Created training routines for supervisors enabling them to train cashiers and other supervisors.· Minimized risk and increased staff and store safety by collaborating with manager in developing store closing routines.· Developed process improvement strategies for food team members, resulting in increased productivity.

Bachelor'S Degree, Business, 3.4 Gpa

Bachelor’S Degree, Business Administration And Management, General, A

Activities and Societies: National Society of Leadership and SuccessTop 10 level in majority of my classes.