Kyle Wright Email & Phone Number

San Francisco, California, United States

Costa Mesa, Ca

• Acted as a primary liaison between our business-to-business clients and our training, account management, engineering, and design teams for MeridianLink's mortgage origination software. • Frequent responsibilities included troubleshooting and reporting software issues, handling setup and use of cross-vendor integrations, outlining feature suggestions for our product, creating documentation/technical writing entries, and communicating aspects of our product to clients to help them determine solutions that respected their work environment.• Responsible for diagnosing the root of reported issues in the loan origination system. Reproduce bugs in development and production environments for our software engineering team. • Assist clients over chat, email, and phone. Examples of daily inquiries included field calculations in our system, field mappings via XML data, archival processes, and workflow/role permission operations. • Software/Tools used: SQL, FogBugz, Jira, Kayako Help Desk, Salesforce, Fannie Mae DU, Freddie Mac Loan Product Advisor, DocuSign, IDS, DocMagic, Internal .NET Framework tools for system logs, Excel, and Word.Projects:• Co-ordinated with our project manager to set routine testing parameters for our alpha/beta code environment before and after system updates.• Assisted in revising our case creation process with our internal teams.• Worked with a member of our core engineering team to review our implementation of document uploading and drafted a plan to offer a mass PDF upload solution built into our web pages.• Worked with our design and engineering teams to devise a two-factor authentication solution for our lender's employees and their brokers.• Appointed to our documentation team to help manage and create internal and external facing articles on how to use aspects of the software, including integrations such as Loan Product Advisor (automated underwriting software) and DocuSign (electronic signature provider).

Bloomington, Ca

Prepared and processed hundreds of unique customer bills each day, verifying bill of lading information before adding them to our database. Performed logistics coordination with dispatchers, pricing assessment, and data entry. Duties also included respecting individual customer rebate and contractual obligations, along with hazardous materials transport regulations.