Kyle Chappelle Email & Phone Number

Greater Pittsburgh Region

As a Director of Project Operations, my focus is on driving growth through exceptional client service and team development. Responsibilities include overseeing strategic initiatives, managing project performance, and guiding talent management to support both individual and organizational success. My role connects client relationships with internal operations, fostering collaboration and continuous improvement.

Greater Pittsburgh Region

Responsible for managing the integration of acquired companies and overseeing the harmonization of diverse organizational cultures, systems, business processes and clients.

Greater Pittsburgh Region

Lead and support multiple programs throughout the organization focused on overall program and project performance. Additionally, building and maintaining programs focused on developing business acumen among peers, and execution of strategies that align with organizational objectives.

Greater Pittsburgh Area

Align strategy and objectives for a team of 25 project managers to deliver world class project management for internal and external projects. Collaborate with other senior organizational leaders to identify process efficiencies and develop end-to-end solutions to execute these efficiencies. - Consult with project leaders and teams to reduce risk and to achieve client, team and financial goals - Lead project teams of cross functional consultants across multiple U.S. markets to execute large enterprise projects in the commercial and government space- Accountable for utilization targets, career growth, and project performance for a team of high performing multi-functional consultants- Manage complex projects through completion while being accountable for project resources, financials, plan, and scope - Consult directly with clients to solve challenges, overcome obstacles and achieve strategic initiatives - Participate in strategy planning, forecasting and SOW development for new and existing clients- Coach and mentor team members through career development and further developing project management skills

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

- Managed large and small scale change management, learning and communication projects within the greater Pittsburgh region- Created and monitored detailed project plans through a variety of programs including Microsoft Project, SmartSheet, JIRA, and Microsoft Excel- Monitored overall project scope and budget and executed change requests as necessary

Cincinnati, Ohio, United States

- Oversee the delivery of AI/ML solutions, while supporting a team of Architects, Developers, and partners to ensure the successful development and implementation of custom tools to improve processes.- Partner with clients to demystify AI/ML, listening to their needs, documenting requirements, and providing consultative guidance to ensure the technology is understood and applied effectively.- Direct and manage the delivery of sold work, including defining project scope and requirements, managing timelines and budgets, and ensuring high-quality, functional deliverables that meet client expectations.- Estimate, price, and scope new work for sales pursuits, collaborating with business development leads creating competitive proposals to drive revenue growth.

Annapolis, Maryland

- Oversaw procurement programs that support Towne Park’s service, appearance and branding vision- Served as primary point of contact with vendors to ensure high level of service and ease of use is provided on an on-going basis, operations are streamlined, and efforts are consistently identified to reduce costs- Identified areas, vendors, cost and scaling opportunities and develop execution plans with various functional and operational Towne Park leaders - Managed supply chain and inventory for more than $2MM worth of uniform, print and equipment supplies- Integrated multiple vendors across the country to develop and implement Towne Park’s first ever branded sign program - Served as SME for ReQlogic which includes punchout design and implementation, maintenance and system upgrades• Led company service program which includes secret shops, annual client surveys and quarterly service competitions for more than 500 locations • Partnered with Shoes for Crews team to implement companywide safety shoe program to reduce slip and falls

Annapolis, Maryland

- Developed and implemented an enterprise print program to effectively manage supply chain and branding of valet tickets, marketing and training material totaling more than 20MM pieces of print annually - Served as the Project Manager for the implementation of ReQlogic, Towne Park’s first ever procurement system, which streamlined vendor payments, reduced administrative costs and improved overall accuracy of the procurement process- Designed cXML templates to develop in-house punch out capability with vendors which saved Towne Park $20M in development fees - Assisted with Unifocus implementation. Responsibilities included building employee data for new properties, leading daily management huddles with property managers, and maintaining data interface between Unifocus system and Workday employee management system- Centralized company uniform program while facilitating transition of all Towne Park locations to Spring and Winter standard uniform

Annapolis, Maryland

- Provided administrative and human resources support to field operations managers, associates, and internal customers for 40 hotel sites in Orlando, South Florida, Atlanta, and Austin - Delivered Tier 1 support to field operations through obtained technical acumen in HRIS, timekeeping and purchasing systems- Responsible for training field operations on payroll, benefit, purchasing and accounting operations procedures- Maintained dashboards used to track payroll, turnover, and I9 compliance for supported markets- Developed training program to train new Operations Support team members- Participated in new site openings and monthly market strategy meetings to ensure future company growth

- Managed daily operations of physician practice and coordinated all work activities for staff- Monitored the development of non-clinical staff by providing ongoing leadership, training, performance feedback and annual performance reviews- Functional expert for electronic patient management and financial systems- Partnered with Practice Administrator to prepare budgets and performance metrics for physician and CRNP- Developed and reviewed daily batches of patient invoices and copay collections- Audited all CPT and ICD-9 coding to ensure compliance and proper patient billing - Designed internal policies and procedures to ensure compliance with state and federal agencies including OSHA, HIPAA and PA Department of Health - Coordinated marketing and advertising projects to grow new patient database- Established achievable development plans for non-clinical staff, focusing on career goals and continuing education possibilities

Paoli, Pa

- Assisted with development, implementation and training of NextGen, an Electronic Practice Management (EPM) system used in 47 physician practices- Partnered with Accounts Receivable to design and build General Ledger Interface for new EPM software- Served as the system expert for 3 physician practices during go live of EPM- Designed, analyzed and maintained dashboards containing productivity, financial and patient data for 47 practices- Revised and published new employee orientation manual for all non-clinical employees

Master'S Degree, Management

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Minor, Economics