Patrick Lane Email & Phone Number

Cambridge, Ma

Assembles data from within and external to the Agency, data entry, project tracking and reporting, record keeping, performs other duties as assigned by the Director.

Cambridge, Ma

Drafts reports, exhibits, charts, and assists with research projects, screens calls to determine nature of request; advises or refers to appropriate individual, greets and directs visitors to appropriate area, provides information regarding Authority services to customers, maintains physical and digital filing systems of Operations documents at the Central office (including but not limited to applicant records, invoices, contracts, memorandums, etc.), arranges meetings and appointments, general office management including purchasing of office supplies, assists in research and preparation of selected in-service training programs, assists with creation of content for the CHA website, organizes all incoming mail and may coordinate large mailings for the department, helps to plan and cater for special department or agency events, provides management or support on a variety of projects as directed or otherwise authorized by the Director of Operations.

Cambridge, Massachusetts

Associate Leasing Officer responsibilities: Primary reception for the entire CHA central office, greeting guests, routing visitor traffic, responding to inquiries and providing applications and/or fact sheets to the public and being the central conduit of incoming phone traffic. Coordinating appointments, emergency screening processes, waitlist inquiries, and incoming/outgoing mail. Entering newly received applications and change of information forms. Assisting with file maintenance, special projects, and other clerical duties. Performed digital archiving of existing files and architectural drawings into project management software and prepared documents for storage off-site. Organized and retrieved project files for planning and construction staff. Coordinated mass mailings to hundreds of recipients. Demonstrated ability with Microsoft Word, Microsoft Excel, Box, Procore, and Adobe Acrobat.

Greeted guests at arrival. Managed registration process. Created reservations through phone, e-mail, fax, and in-person. Handled guest check-ins and check-outs. Processed credit card and cash payments. Operated hotel switchboard, took and directed calls to appropriate destinations. Answered queries regarding hotel amenities, nearby attractions, and gave directions. Contacted housekeeping, maintenance, management, and sales departments. Worked closely with management.

Orono, Maine

Performed all teller functions within safety guidelines including but not limited to: disbursing withdrawals, processing deposits, issuing corporate drafts and money orders, converting currency, processing loan payments, and transferring funds between accounts. Provided information about products and services to existing members and prospective members. Assisted members by providing information and answering questions about the credit union, services and requirements, eligibility, dividends, and loan rates. Cross-sold credit union's products and services. Opened new accounts. Processed stop payment requests. Contacted members regarding returned mail.

Orono, Maine

Represented the internationally established engineering company Siemens. Solved and resolved Wi-Fi issues for companies such as IBM, BP, and many college campuses across the US. Created incident and technician dispatch tickets. Received constant positive feedback from customers. Developed essential troubleshooting and telephony skills. Point of contact and telephone operator for Siemens 1-800 number.

Education record

Activities and Societies: Improv In Sanity (Improvised Comedy Troupe), Program Host/DJ at WMEB 91.9FM

Diploma, College Preparatory

Activities and Societies: Select Choir, Drama Club, Philosophy Club, Basketball team