Lars Korduner Email & Phone Number

Malmö, Skåne County, Sweden

Malmo, Sweden

On site assignment at one of the largest companies in the world. Working closely together in a team with software development for data validation of large geospatial datasets.

Malmo, Sweden

Malmo, Sweden

25% employment whilst studying. Working as reinforcement for the internal helpdesk at AWA mostly resetting passwords but also working in company AD and such.

Lund, Sweden

Studied three years for a Masters of Science in Computer Science and Engineering but realised I was more suited for practical software development.

Malta

• Helping in the creation of criteria on which customer segment were based on
• Collection and organization of statistical data and customer feedback used for monthly reports and bonus creation and distribution.
• Analyses of said statistical data to identify trends, spot problems and ensure we make sound decisions based on facts rather than opinions
• Distribution of said data and analyses ensuring that each report was seen by the right people, understood and used in the right ways to ensure the right practical output
• Make outbound retention calls mainly for good-will, account activation, reactivation
• Create and send out newsletters to customer segments and dealing with any subsequent issues

Ireland

• Professional support agent for Microsoft Xbox.
• Taking inbound support calls in Swedish and English.
• Answering customer support emails.
• Being measured on quality, performance and call handling.
• Taking retention calls.
• Taking billing calls.

Ronneby, Sweden

• Gained the rank of Corporal and became a Squad Leader for a EOD (Explosive ordnance disposal) team.
• This gave me considerate skills and knowledge in leadership, during extreme and risky situations. Security awareness, discipline and high quality work was essential during my military service.