• Partner with senior leadership to develop and implement effective support and strategic growth of the business.• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction including effort to maintain a retention rate of 94%.• Created, maintain, and implemented HR policies within the department and for company-wide use.• Speared root analysis for a 20% increase in contact center turnover.• Design and implement check-in programs with measurables for new hires, current employees, and managers.• Manage and create department SOP’s, working instructions, and department templates on PolicyTech.• Oversee and build out the recruitment division, including training, training materials, metrics, call scripts, candidate workflows, ATS management, posting, role requestions, job description reviews, best practice policy, salary surveying, and continued recruitment education. • Manage an average role close rate of 28 days, recruited up to 7 roles at a time for call center agents, salesforce developers, project managers, directors, and associate directors.• Design and train interviewing teams for compliance with fair hiring practices.• Strategically facilitate the use of a $200K culture platform company-wide. • Elevate interview guides to include compliant and tactful questions with embedded auto clips for scoring.• Draft, manage, and sign offer letters, promotional letters, and salary adjustments.• Manage the organization's reputation management on GlassDoor, recruitment efforts, and other platforms as assigned.• Creatively engage employees on employee engagement platforms such as Motivocity, boosting morale, establishing a community in a 100% remote environment, and leveraging buy-in with company core values.

Strategic Resources, Inc. (SRI) was founded in 1988 by Rose A. McElrath-Slade. After spending the first 20 years of her career in the management ranks of major Fortune 500 companies, Ms. Slade envisioned and set out to build a new kind of company. Offering exceptional expertise in management consulting, engineering and logistics, telecommunication, information technology, and healthcare services.• Assists the MFLC PMO with recruitment, including but not limited to job postings, pre-screening candidates, scheduling candidate interviews and performing background checks and pre-employment substance screenings• Inputting and updating candidate and employee data into SRI's Automatic Tracking System (ATS)• Responsible for generating and running daily, weekly, and monthly reports from SRI's ATS• Creates and prepares a variety of documents including project reports, statistical data, forms, spreadsheets, memos and letters and other documents as needed• Ensures HR files and records are maintained in accordance with legal requirements and Corporate policies and procedures, including filing and scanning responsibilities• Assists Scheduling Manager with tasks such as reporting, data collection, and basic data entry• Maintains a high level of confidentiality and security of data while ensuring compliance with federal and state employment laws• Assists with training by setting up new hires, recording classes, and generating reports• Copies and files HR documents, reports• Works on special projects as assigned

Practice Manager/ Executive Administrative Assistant • Coordinated Physician’s professional and personal travel schedule while maintaining fiscal integrity to budgets.Prioritized Physician's daily responsibilities and workflow requirements. • Preformed multifaceted general office support.• Maintained high volume inventory including shipping and unpacking to assure efficiency for the practice. • Developed new and functioning filing systems.• Interior design/ Blueprint of practice creating a safe, and visually pleasing environment benefiting both the office staff and clients.• Supervised all staff. • W2, W9, I9 forms. • Onboarding/ Recruiting. • Employee benefits and salary negotiation. • Negotiated a 65% discount on the HRIS system.• Managed Insurance audit valued at over $100,000.00• Advised on all company procedural changes.• Anticipate practice needs and potential problems and advised on all company procedural changes.• Developed the first practice handbook. • Built new partnerships and networking.• Maintained practice and employee licenses.• Managed financial accounts: - Payroll, bookkeeping, reconciliation of accounts, invoices, budgeting, credit card processing.• Oversaw purchasing of office materials and all financial expenditures.• Aided in employee performance reviews in conjunction with detailed record keeping. • Managed conflict and communication between staff, patients/clients, and vendors creativly and effectivley. • Identified critical focus areas for analysis, development, and implementation of integrated HR solutions that support business strategy.• Served as a survey and employee listening subject matter expert who helps to gather meaningful information.• Managed multiple survey platforms to develop, deploy, and analyze Team Member surveys.• Provided project management support and track team progress.

• Extensively researched board members and donors to identify leadership pipeline• Conducted one-on-one donor outreach to support sustained giving • Supported detailed data entry to enable data analytics on giving patterns and possibilities• Collected, organized, monitored, and distributed donor contributions• Spearheaded a charitable campaign that generated twice as much revenue as planned.

• Answered a multi-phone line system.• Scheduled clients using the mind buddy application. • Returned emailed and phone calls in a timely manner to ensure satisfaction for clients.• Collected payments for merchandise and classes as well as organized privet training sessions. • Cleaned and maintained all aspects of the studio.