Human Resources Business Partner
Current- Partner with senior leadership to develop and implement effective support and strategic growth of the business.
- Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction including effort to maintain a retention rate of 94%.
- Created, maintain, and implemented HR policies within the department and for company-wide use.
- Speared root analysis for a 20% increase in contact center turnover.
- Design and implement check-in programs with measurables for new hires, current employees, and managers.
- Manage and create department SOP’s, working instructions, and department templates on PolicyTech.