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Own and operate a mobile hyperbaric oxygen business using a high quality mild soft-shell chamber (1.3 ATA).

Lead project facilitator for the Account Management team and across departments. Delivering superior operational, project management, reporting, analytical and communication account service. Strategic thinking, tactical planning and coordination of client projects with Account Management, Clinical, Operational and Sales Leadership. Drive operational efficiencies through leadership, oversight and guidance for other Account Management team members. Creation and modification of policies and procedures with an emphasis on process controls, governance and overall improvement.

Lead strategic and tactical projects for large account. Lead various Account Management initiatives with a focus on enhancing service and implementing process improvements. Identify and implement departmental standard methodologies to ensure success. - Build relationships with key client partners - Develop and implement effective business process improvements - Effectively navigate and hold others accountable for delivering on client commitments as well as manage client expectations

Manage and develop a team of Account Managers dedicated to supporting a multi-billion dollar client operating in the Medicaid, Medicare and Marketplace sectors by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions to ensure exceptional client service.

Consult, implement and maintain all aspects of the account pharmacy benefits program for a multi-million dollar Medicaid book of business by developing and maintaining positive relationships with clients and internal staff.• Partner with Account Executives to increase overall growth and manage client retention and account satisfaction.• Collaborate with peers, managers and other departments in the resolution of escalated and complex client initiatives and issues.• Liaison to the organization on behalf of clients.• New hire mentor – SME for RxNavigator, Excel and Salesforce• Developed and instruct a course: Excel for Account Management New Hires• Project leader for new member and formulary implementations• Accolades: Account Management Outstanding Performance: 2017, Welcome Season Champion: 2015- Account Manager 5/2015 - 4/2017

Provide support for HR service inquiries from employees, dependents, alumni, retirees, candidates and vendors, ensuring timely and accurate answers either directly or through escalation to appropriate Specialists. HR areas of responsibility include benefits, compensation, payroll, time away from work, rewards and recognition, global assignments and other company policies.As part of a global network, my work spans domestic and international borders and requires a high level of flexibility, excellent communication and organizational skills, strong interpersonal skills, a strong attention to detail, and the ability to work independently as well as in a team environment.Also previously worked as an Employment Coordinator. As an Employment Coordinator, I supported the Talent Acquisition & Development Department by scheduling internal and external candidates for open positions at Vanguard. My responsibilities included arranging any related candidate travel, logistics and event planning, coordinating expense reimbursements, assembling and distributing the job offer package, and managing the on-boarding process.

Offering marketing consulting services to small businesses and startups. Everything from refining target markets to market research and marketing strategy. Also offering resume, cover letter and interview coaching for job seekers of entry-level type positions.

(Formerly Synovate)Coordinated and executed all aspects of market research projects for a variety of clients, including Fortune 500 companies and governmental organizations- Skillfully managed vendor relationships to maximize quality and minimize costs- Increased survey effectiveness by collaborating with clients to identify and correct unclear survey questions- Ensured accurate implementation of mail, online and CATI surveys by locating and correcting errors- Continually monitored survey progress and provided feedback to interviewers - Created dynamic reports and presentations which addressed client issues- Designed actionable reporting tools to aid clients in maximizing survey results - Developed project management tools to aid collaboration between staff members working in disparate locations- Ensured high levels of security of sample and data, including strict adherence to HIPAA regulations

- Guaranteed quality and accuracy of all data- Significantly improved call center productivity by reducing or eliminating hours spent on projects during unproductive times and determined the best days and times to target each project- Provided work direction and arranged schedules of staff based upon workflow

- Hired, trained and supervised 25-35 cashier associates- Increased the number of credit card applications per opportunity by spearheading a campaign designed to improve attitudes and encourage additional efforts from associates