Lauren D. Email & Phone Number

United States

- Proficient in HubSpot Administration: - Successfully managed and customized HubSpot CRM and Marketing Hub, ensuring seamless integration with existing systems and processes. - Created and maintained HubSpot user accounts, roles, and permissions to optimize team productivity.- Expert in HubSpot Automation: - Developed, tested, and implemented complex.

Jacksonville Beach, Florida, United States

• Overall Accountability for customer success for $3 million revenue in the company’s book of business. Managed all incoming sales inquiries via phone and email, presented demos of our platform to prospects, and worked.
• Working knowledge and accomplishments in driving sales and passing sales quotas by 110%.
• Extensive experience working with Account Executives and… Show more Overall Accountability for customer success for $3 million revenue in the company’s book of business. Managed all incoming sales inquiries via phone.
• Extensive experience working with Account Executives and CEO to drive sales.
• Responsible for providing senior-level recommendations while supporting business justification and cost analysis through the approval and implementation process, meeting the objective of advancing a well-defined.
• Spearheaded the use of Chat messenger within the company which is still used today, to improve communication for current customers and prospects to reach out in real-time for sales and support-related needs.

Austin, Texas Area

• Accountable for Corporate customer loyalty and satisfaction, as measured by survey results, return percentage, and quarterly metrics. Established, cultivated, and managed the customer relationship at multiple levels.
• Facilitate the lifecycle of the customer relationship from… Show more Accountable for Corporate customer loyalty and satisfaction, as measured by survey results, return percentage, and quarterly metrics. Established.
• Facilitate the lifecycle of the customer relationship from onboarding to renewal.
• Clearly demonstrated the use of effective communication, goal setting, and service to improve customer growth and retention.
• Responsible for training all new employee’s in software, metrics, company culture, and KPIs for 10+ people for 2 weeksegments.
• Determined and clearly articulated any customer issues for quick responses and proper planning with internal teams.

Austin, Texas

• Distributor of Machine Vision System cameras, lenses, lighting, filters, and accessories. We helped our clients by building custom hardware and software solutions that could be integrated into existing workflows.
• Exceeded 2018 sales target by 20% through contriving practices to win leads and customers from competitors.
• Demonstrated the understanding of better practices by implementing a new RMA and return system.
• Showed effective knowledge, maintenance, and procedure practices by managing all new and existing databases.
• Created, executed, and managed all training material for the sales team and maintained the databases protocols.
• Developed and implemented new processes to effectively help with daily workflow for the sales department including management of accounts and follow-ups. Show less

Austin, Texas Metropolitan Area

Austin, Texas Area

• Answerable for existing customer software, hardware, and account issues through call enter phone support, which was measured by specific and required KPIs monthly. My career started within the retail environment and.
• Performed at the top 3% of retail staff in revenue and received a third key management position in the first six months.
• Passed written examination and panel interview to receive… Show more Answerable for existing customer software, hardware, and account issues through call enter phone support, which was measured by specific and required.
• Passed written examination and panel interview to receive promotions within the company.
• Improved store’s overall NPS score from 72% to 94% in two months by implemented training, mentoring, and support to internal personnel through workshops, ownership, critical thinking, problem-solving, and clear.
• Held 1st, 2nd, and 3rd level positions of management, sales, and support within Retail and AppleCare.

Jacksonville, Florida Area

The duration of my time at GameStop provided me with the experience and skills needed to successfully manage a retail team of 3-7 personnel at any given time. The daily tasks of this role included writing schedules, conducting interviews, provide support to my employees, verifying payroll, performance reviews & other management tasks delegated from up the.

Education record

Education

Studied the areas of English and Education

High School Diploma, Creative Writing, 3.0

Activities and Societies: Poetry Slams, Theater Production, Playwright, Movie Script Writing, Writers Club A+ Art High School located in.

Education record