Lauren Shepherd Email & Phone Number

Essex, Uk

- Responsible for analysing and processing loan, grant and benefit applications;- Previewing and checking cases to ensure all information is received for processing;- Contacting claimants to obtain any information required following security and data protection protocols;- Updating IT systems with information where required and processing claims, issuing notifications to claimants and third parties;- Handling calls received direct from external and internal teams;- Providing good customer service by using competent drafting, telephone and listening skills tailored to needs of the situation;- Undertaking general office duties such as photocopying, filing and opening and distributing post;- Training and supervising junior members of staff.

Essex, Uk

- Represented the company at many events held within clients’ homes;- Promoted and sold a range of different products, which contributed towards the companies sales figure targets;- Demonstrated strong organisational skills by planning and managing my time to do this alongside my full-time job.

Essex, Uk

- Responsible for removing, handling and counting high levels of cash from tills on the shop floor;- Liaised with senior manager to ensure balance of all tills and the safe were correct;- Prepared cash and paperwork for Securicor collection;- Demonstrated strong communication skills when responding to staff / customer queries via letter and telephone.