Laura Conover Email & Phone Number

-- Design and execution of test cases for the i-Ready platform, used nationwide in classrooms to help children achieve the Common Core reading standards.

Andover,Ma

-- QA lead on a web-based financial software solution suite used by investment firms to insure continued compliance with legal requirements. -- Creation and execution of desktop and mobile application test plans, procedures.-- Review and analysis of requirements and legacy platform software-- Test automation (Wintask)-- Mobile platform testing (iOS, Android)-- Oracle PL SQL query design and reporting

Woburn, Massachusetts

Responsible for insuring continued software compliance with TSA and other regulations for checkpoint security system products, as well as maintaining a high quality level for the hardware and software. This role required SSI clearance. Participated in TSA factory acceptance testing of new systems for deployment in airports nationwide. (3-view ACXMV System, PX10.10 dual view air cargo system.) Authored compliance documents (CDRLs) as part of the bid process.-- Performed hardware and software integration testing for x-ray explosives detection systems (Checkpoint) and high-speed scanning for checked baggage solutions.-- Performed software/hardware audits for compliance with requirements for nuclear regulatory agencies, international air travel agencies, and other customers.-- Created test procedures for factory personnel to transition new products into production - these also included first article tests for when components required replacement due to a discontinued (end-of-life) vendor component.-- Assisted in product demonstrations of prototype equipment for prospective customers. -- Communicated with external vendors regarding software quality issues-- Performed internal ISO audits for compliance with corporate operating procedures; created and tracked corrective action request responses to insure shortfalls were corrected.

Responsible for creating and executing test plans used as validation and release criteria for in-house Finance applications, OLAP data cubes, back-end SQL data, customized Crystal Reports output, and Peoplesoft customizations, all while meeting aggressive business-driven release deadlines for high priority patches and new products.• Developed and executed comprehensive test plans for critical custom web-based in-house finance and business applications, including ‘thin client’ applications and web-based .NET applications.• Submitted software problem reports for software and data issues, coordinated changes with the appropriate software developer(s) when necessary, and verified final fixes. • Worked closely with software engineers in tracking resolutions for defects and suggested enhancements to the final product.

Responsible for creating and executing test plans used as validation and release criteria for the SeaChange Axiom VOD (Video-on-Demand) system and Axiom VOD Data Warehouse products. • QA project lead for Axiom Data Warehouse product line relaunch.• Designed and executed test plans for the Axiom Asset Manager, the Axiom Data Warehouse system, and the MOD (Movies on Demand) plug-in billing system.• Updated and maintained libraries of previous test documents and results for use in future releases.• Created virtualized VMWare testing servers for Data Warehouse product QA efforts.• Researched and replicated complex customer issues for the Axiom Data Warehouse system• Submitted detailed software defect reports for software and data issues.

Responsible for data production used as the back-end for key iMarket products including Marketplace Gold and Zapdata.com. Maintained individual data marts for each data contributor (both internal and external data sources) and ran data build processes for the complete data warehouse (containing over 13 million business records) for Zapdata.com.• Acted as a liaison with the QA department, Product Management and Customer Support departments to insure that only the best possible product would reach our customers, researching any questions or issues raised by testers or consumers of our data.• Tested data from outside data partners to insure against problems in the data load found in their raw data files. • Performed ad-hoc ‘smoke tests’ post-production to confirm data’s readiness for formal QA processes. • Maintained and ran software and data build procedures to build the DVD and CD-ROM product lines. Created masters used in quality assurance testing and for final release.

This role continued on as Data Production Analyst once D&B acquired iMarket Inc. in March of 2001. (Please refer to that listing for more details about role and responsibilities.)

Provided skilled telephone technical support and installation assistance for the Starting Line suite of health-care information system products. Traveled to client locations to perform installation and support for the higher-end Microsoft SQL Server based product line. Beta-tested the web-based product line using QA test plans and reported findings to quality assurance and developers.Worked closely with QA department to reproduce and document common customer issues and workarounds for other support agents.Researched, replicated, and escalated high severity issues with large customer accounts directly to sales and product line developers.

Provided comprehensive onsite support for the Mary Baldwin College community including troubleshooting network issues, replacing defective hardware, emergency data recovery, and one-on-one training for faculty and staff in the newly arrived Internet technologies. Performed software and hardware installations/upgrades for a wide variety of platforms and computer brands, including Macintoshes and PCs running under various DOS and Windows environments.