Lea Munoz Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Austin, Tx

Samuels Jewelers, Inc. is a small to medium sized jewelry retailer operating 100+ stores nationwide. Processes health and welfare enrollmentsManages FLMA and company leaveManages on-boarding of all new hiresInforms employees of benefit plan provisionsCoordinates annual benefits open enrollment, corresponding projects and auditsProcesses monthly billings, tax notices and applicable invoicesOversees employee relations issues and concernsCorresponds to unemployment claimsTrains and advises field associates on HR policies and proceduresAdvises management of potential problem areas and recommend/implement solutions as appropriateWrite, revise, edit and proofread company policies and procedures and related documentsCompletes reports for management as requested

Organize and maintain personnel recordsUpdate internal databases (e.g. record sick or maternity leave)Prepare HR documents, like employment contracts and new hire guidesRevise company policiesCreate regular reports and presentations on HR metrics (e.g. turnover rates)Answer employees queries about HR-related issuesParticipate in HR projects

Austin, Texas

Samuels Jewelers, Inc. is a small to medium sized jewelry retailer operating 100+ stores nationwide.• Cultivated strong customer relationships through rapport and interaction• Developed strong support teams through regular corporate trainings with regional managers • Coordinated multiple projects at a time and prioritized assignments to meet deadlines • Organized all aspects of national conference and managed on-site events at corporate functions • Supported and maintained partnerships with business associates through bi-weekly conference calls• Drafted and distributed all corporate presentations and communications• Executed store openings in new markets• Implemented corporate strategies and initiatives to ensure operational success at the retail level• Analyzed company-wide office supply spend and saved $35K on year-end totals• Updated productivity reports regarding sales, credit utilization, and performance evaluations on a weekly and monthly basis• Collaborates with on-boarding and training new employees

Austin, Texas Area

• Recruited new business accounts through sales calls into local market• Surveyed existing accounts on how to improve business and customer service practices to satisfy partner needs• Assisted in the development of sales strategies for new hires• Applied learned customers service techniques like active listening to build customer rapport

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Kappa Delta Sorority UNT College of Business AmbassadorI served on my sorority's executive council for 2 years.

Bachelor Of Business Administration (B.B.A.), Marketing