Leah Howard Email & Phone Number

Phoenix, Az, Us

•Mentored and led a team of 5 direct reports, managing accounts generating ~$30M in annual revenue across Fintech, Retail and Travel verticals for Fortune 50 clients. •Implemented project management methodologies through strategic planning and stakeholder collaboration, ensuring alignment with key business objectives.•Directed multi-faceted portfolio to excellence, balancing operational efficiency with superior customer experience metrics and team engagement.•Developed program account plans and presented updates and growth strategies to executive leadership.

•Built trusted relationships as the main contact for customer inquiries, ensuring long-term partnerships and continuous growth.•Cultivated a high-performance culture among 3 Operations Managers and 2,500 contractors, fostering professional growth and enhancing operational efficiency.•Spearheaded business line expansion initiatives, collaborating with sales team to secure 4 additional lines of business, driving 87% revenue growth over three years.•Managed end-to-end client operations, including sourcing, certification, and workforce management, resulting in client growth and 20% improvement in operational efficiency.

•Managed multiple lines of business across two regions (US and Philippines) remotely by creating and maintaining strong relationships with the client contacts and operations team to drive results. •Own all aspects of client business inclusive of recruiting, training, workforce management, IT and Operations.•Coordinated and partnered with Site Directors and Operations Managers to ensure complete understanding and alignment of client program goals at each site location.•Steer implementation and management of new project launches and other special projects •Create real value for Client(s), by understanding and driving key value metrics, setting appropriate performance goals, managing overall program performance, and driving continuous improvement •Provide a solutions-focused, performance-based, development-oriented, positive working environment •Responsible for program Profit &Loss, analyzing program data and achievement of shareholder value goals•Design and deliver quarterly presentations (quarterly business reviews) to the Client(s) and Executive Leadership Team