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With a strong background in customer relationship management and strategic leadership, my career has focused on client satisfaction, retention, and growth. Committed to a customer-centric culture, I have consistently used data-driven insights to exceed performance benchmarks.As Director of Customer Success, I built and nurtured key client relationships, aligning our team's efforts with client objectives for mutual success. This approach has significantly contributed to my reputation for delivering top-quality service and client outcomes.
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Service Delivery ManagerDeelPhoenix, Az, Us
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Director Of Customer SuccessArise Apr 2017 - May 2024•Mentored and led a team of 5 direct reports, managing accounts generating ~$30M in annual revenue across Fintech, Retail and Travel verticals for Fortune 50 clients. •Implemented project management methodologies through strategic planning and stakeholder collaboration, ensuring alignment with key business objectives.•Directed multi-faceted portfolio to excellence, balancing operational efficiency with superior customer experience metrics and team engagement.•Developed program account plans and presented updates and growth strategies to executive leadership. -
Sr Client Results ManagerArise Virtual Solutions Inc. Apr 2010 - May 2017•Built trusted relationships as the main contact for customer inquiries, ensuring long-term partnerships and continuous growth.•Cultivated a high-performance culture among 3 Operations Managers and 2,500 contractors, fostering professional growth and enhancing operational efficiency.•Spearheaded business line expansion initiatives, collaborating with sales team to secure 4 additional lines of business, driving 87% revenue growth over three years.•Managed end-to-end client operations, including sourcing, certification, and workforce management, resulting in client growth and 20% improvement in operational efficiency.
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Business ManagerStream Global Services Apr 2006 - Jan 2010•Managed multiple lines of business across two regions (US and Philippines) remotely by creating and maintaining strong relationships with the client contacts and operations team to drive results. •Own all aspects of client business inclusive of recruiting, training, workforce management, IT and Operations.•Coordinated and partnered with Site Directors and Operations Managers to ensure complete understanding and alignment of client program goals at each site location.•Steer implementation and management of new project launches and other special projects •Create real value for Client(s), by understanding and driving key value metrics, setting appropriate performance goals, managing overall program performance, and driving continuous improvement •Provide a solutions-focused, performance-based, development-oriented, positive working environment •Responsible for program Profit &Loss, analyzing program data and achievement of shareholder value goals•Design and deliver quarterly presentations (quarterly business reviews) to the Client(s) and Executive Leadership Team
Leah Howard Skills
Frequently Asked Questions about Leah Howard
What company does Leah Howard work for?
Leah Howard works for Deel
What is Leah Howard's role at the current company?
Leah Howard's current role is Service Delivery Manager.
What is Leah Howard's email address?
Leah Howard's email address is le****@****cox.net
What is Leah Howard's direct phone number?
Leah Howard's direct phone number is +195439*****
What skills is Leah Howard known for?
Leah Howard has skills like Business Process Improvement, Crm, Call Centers, Leadership, Bpo, Customer Experience.
Who are Leah Howard's colleagues?
Leah Howard's colleagues are Ardian Cakolli, Lorelei Trisca, Dexter Caeser, Tanya Awasthi, Carissa Graves, Janet Ran G., Sam Anderson.
Not the Leah Howard you were looking for?
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Leah Howard
Delivers Well-Priced Hr & Business Process Consulting | Employee Wellbeing & Retention Strategies | TrainingRaleigh-Durham-Chapel Hill Area -
Leah Howard, J.D.
Alexandria, Va -
Leah Howard
New York, Ny2shell.com, hellofresh.com -
Leah Howard
Assistant Athletic Communications Director @ University Of Michigan | Sports ManagementAnn Arbor, Mi2umich.edu, umich.edu1 (734) 7XXXXXXX
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