Leanne Connor Email and Phone Number

Pallet network administration dealing with incoming calls from customers, other depots within the network and drivers. dealing with issues that arise with the jobs that drivers are on and contacting other depots to resolve the issues. incoming calls from customers to input jobs onto the system. Relaying collections from our customers to drivers and allocation to the drivers in the areas. dealing with customer paperwork coming in and scanning these using the systems onto the corresponding jobs. dealing with incoming emails for job input and quote queries from current and also new customers. Dealing with customer complaints when required. some aspects of stock intake and output with customers that store stock in our warehouse. Using excel to track and check stock when customers require this to be dispatched from the stock we have in the warehouse. creating documents and paperwork for any stock that is dispatched from the warehouse back to the customers. dealing with incoming stock from other freight companies and inputting these into excel stock sheets. calling customers of our customers to book in pallets for delivery.

Office Administration - answering the telephone, taking all customer queries, recording and organising all bookings into the garage. Quoting customers on work needed to be carried out. Ordering parts needed. Invoicing to customers using GDS (garage data system). Banking, paying in, dealing with all card and cash payments. Banking weekly paying in. All incoming invoices proccessing on Sage, bank reconcilliation using sage. Paying bills. Checking and signing for any incoming deliveries. Dealing with all incoming and out going post. Booking out all parts used. Chasing payments needed on accounts. all other general admin - filing, dealing with emails, website and social media updates.

Joining the company as a team leader, I now currently work on staff rotas, assessments of new service users, general office admin. Dealing with day to days issues, sickness, team supervisions. taking phone calls from staff and service users dealing with doctors, community nurses. Spot checks on staff out in the community.

I joined the company as a controller, deploying resources to the customers that have broken down. Dealing with customer and taking to the drivers. Putting jobs onto the systems. Using the information given in the jobs to deploy the correct resource to the jobs. Whilst in this role I have been promoted to operational support manager. Now training and helping other members of staff within the team. Dealing with problem jobs (finding resources quicker where needed) we also work with the police and ambulance recovering vehicles as required these jobs have to be dealt with urgency. Also dealing with live complaints from customers.

I worked originally as a carer, looking after the elderly helping them with day to day tasks. Also working with residents that had dementia. I gained my NVQ level 2 in health and social care whilst working in this role. Then I moved to activities co-ordinator taking residents on days out organising trips, events, fundraising. Continuing to care when needed.

Purchasing glassware cutlery and other tableware items to sell the complete tableware to customers, ordering the ware on the computer, taking customer calls, sending the orders through fed ex and other delivery companies. Also working on the switchboard directing calls to the correct departments.

Working behind the bar, serving drinks, dealing with customers, handing money I worked the days at the working men's club and the nights at the nightclub.

Working on the till/tables taking orders, taking the food to the tables, dealing with customers, serving the customers food and drink. Working behind the bar, dealing with money.

Working behind the pharmacy, helping the chemist organise and dispense prescriptions, stacking the stock on the shelves, dealing with the customers. Working on the tills.

Distributing catalogs to the customers, taking orders dealing with money and then delivering the items that had been order to the customers.