Leanne Connor Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Business Gas Supply customer onboarding, Gas transfer analyst and contract administration.Due diligence, KYC checks on contracts, tax certificates and direct debit mandates.Conducting background checks on businesses against XOSERVE and 3rd party data, challenging information provided.Steakholder management and relationship building with brokers, negotiators and clients.Escalating queries to other departments.Managing own workload of cases and tasks to meet internal and external SLAs.Improving internal processes to benefit customers and their journey.

Manchester, Greater Manchester, United Kingdom

Within the Redress and Remediation department I carry out a specialist role in the payment of PPI redress. I undertake detailed investigations; communicate information to customers, colleagues and third parties in order to complete complex complaints.I maintain extensive knowledge of relevant Bank products, processes and regulatory requirements set by the FCA and support in the training of new starters. I also carry out a quality control role authorising payments and ensure that customers have been taxed correctly.

Manchester, United Kingdom

During my time working in branch I carried out front of house and counter transactions making BACS, CHAPS and international payments as well as handling large amounts of cash and processing cheques.KYC/AML checks on customers and raising SARs when concerned about transactions. I took on the responsibility of being a branch key holder, having to open up and close the branch adhering to safety procedures as well as looking after the ATMs and branch balancing at the end of the day. I also acted as my branches Digital Ambassador I had to build relationships and start engaging conversations with customers, colleagues and local businesses to promote alternative ways to carry out transactions, focusing on online banking.

Hattersley

.At British Gas I worked within a fast paced and often difficult telephony role within the Debt Department. My role was to deal with inbound customer queries and have meaningful conversations with customers in relation to any debts they had with the company and any difficulties they had in repaying these. I had to conduct sensitive affordability enquiries, set up repayment plans and resolve complaints

Manchester, United Kingdom

As a PPI claims officer I investigate complaints made by customers. I review their confidential account information, review statements and bank policies and determine if RBS will uphold or defend against the claim for repayment and compensation. This is a demanding role in a very busy environment, with tight deadlines, targets and decisions to make.

Stalybridge

At GOAW I was part of the administrative team. This role covered general office duties, as well as promoting the charity through social media, contacting suppliers and organising fundraising events.

Bachelor Of Arts (Ba), Human Geography

Education record

Activities and Societies: Hockey Club - Tameside Champions 2009