- Set up and management of Salesforce to meet the needs of multiple departments (Sales, Service, Project Management, Web Development, Accounting)- Designing and maintaining the Salesforce database- Developing extensions and automations through the use of JavaScript, Salesforce Flows, and PowerShell in order to meet business needs- Set up and management of Microsoft Azure and Office 365- Integration of software systems through the use of JavaScript and various APIs- Set up and management of physical, virtual, and cloud servers running Windows or Linux- Managing data backups for 200+ servers and workstations- Managing the setup and security of business software, networks, and devices- Installation and management of VOIP phone services, devices, IVR, chat bots, and more - Utilize Adobe Creative Suite and WordPress to assist with web and digital media development- Research and implement new software systems and provide training and support to other employees

- Set up and management of Salesforce to meet the needs of multiple departments (Sales, Service, Project Management, Web Design, Accounting)- Designing and maintaining the Salesforce database- Developing extensions and automations through the use of JavaScript, Salesforce Flows, and PowerShell in order to meet business needs- Set up and management of Microsoft Azure and Office 365- Set up and management of physical, virtual, and cloud servers running Windows or Linux- Assisting medical and dental clients remotely and on-site with their business technology needs- Ransomware/virus cleanup and recovery- Managing data backups for 200+ servers and workstations- Managing the setup and security of business networks and devices- Installation and management of VOIP phone services, devices, IVR, chat bots, and more - Utilize Adobe Creative Suite and WordPress to assist with web and digital media development

- Assisted clients in-store and over-the-phone with various technology problems- Assisted clients with finding the best products to meet their needs- Repaired computers, printers, mobile devices, and more- Certified by Apple in mobile device repairs- Virus removals- Data backups

- Assisted clients remotely with various technology problems- Assisted clients with finding the best products to meet their needs- Performed software repairs on computers, printers, mobile devices, and more- Virus removals- Data backups- Worked with various networking devices to set up and manage home and business networks- Assisted with writing and designing standard operating procedures- Helped grow the remote service from its infancy with less than 30 technicians, to become the largest in the United States with over 500 technicians

- Assisted clients in-store and over-the-phone with various technology problems- Assisted clients with finding the best products to meet their needs- Repaired computers, printers, mobile devices, and more- Virus removals- Data backups

- Assisted clients at local businesses and homes, as well as in-store- Repaired computers, printers, mobile phones, and other business devices- Set up and managed virtual and physical servers- Set up and managed business networks, including running of cabling to provide connectivity- Installed and managed cameras and security systems