• Accountability for maximizing performance, customer satisfaction, and minimizing operating losses by executing the plays and strategies outlined for the branch• Conducting performance efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships• Conducting new client prospecting efforts to bring in new client relationships, while also maintaining and expanding existing personal and business… Show more • Accountability for maximizing performance, customer satisfaction, and minimizing operating losses by executing the plays and strategies outlined for the branch• Conducting performance efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships• Conducting new client prospecting efforts to bring in new client relationships, while also maintaining and expanding existing personal and business banking relationships• Maintains and develops relationships with existing small business customers to continually deepen those relationships and achieve small business goals• Ensuring branch compliance with bank procedures, internal controls, risk management and the SunTrust Code of Conduct • Performance counseling, including making and recommending disciplinary action decisions• Build Partnerships with local businesses to build brand in local market area through strong community involvement• Drive deposits and investments growth for the branch Show less

• Achieved success in stores with gross revenues from 1.5 million to 4.0 million• Developed action plans and lead the team to meet and exceed established store and individual goals• Audited and reconciled jewelry discrepancies daily that prevented loss to company assets• Fostered a team culture that consistently ensures the customer is the focus of all activities, interactions and situations and teach and encourage sales associates to do the same by providing feedback and… Show more • Achieved success in stores with gross revenues from 1.5 million to 4.0 million• Developed action plans and lead the team to meet and exceed established store and individual goals• Audited and reconciled jewelry discrepancies daily that prevented loss to company assets• Fostered a team culture that consistently ensures the customer is the focus of all activities, interactions and situations and teach and encourage sales associates to do the same by providing feedback and training.• Created opportunities for additional business by proactively seeking new clients in the greater community• Identified clients present and future needs that generate additional items sold at the time of purchase• Educated clients on financing options that drove credit initiative to 148% to plan• Managed the daily activities and operations of the jewelry store which includes the planning out of the work assignments and work schedules of the employees, assigning the specific duties of these employees, directs the store personnel to their specified merchandise and conduct employee performance review Show less

• Exceeded sales volume of 1.5 million which earned turn around store for year 2007• Recruited, hired, and developed new employees to maximize company initiatives• Performed inventory of the whole store which may involve the counting or checking of stocks, reconciling of cash with sales receipt, keeping store transaction records and ordering merchandise and stock when necessary• Proven agility to multi-task and coordinate ongoing projects, plans, and teams