Lee M. Email & Phone Number

• Actively engage with ITDMs and BDMs to secure successful deployment and consumption of Teams Phone• Guide customers towards implementation and usage of Teams Phone by providing thought leadership, technical presentations and demonstrations to ITDMs and BDMs• Present opportunities to the customers based on industry best practices• Leverage internal and external resources to accelerate time to value• Identify and share feedback around technical capabilities, blockers with Product Group and technical community• Proactively share Teams Phone evolution relevant to customer• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Teams Phone, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.• Drive Usage: Develop opportunities by working with customers to ensure they understand Teams Phone value proposition. Provide technical implementation guidance driving active usage of the solution. Actively listen and respectfully challenge customers to drive the best outcomes.• Customer Trust and Advocacy: Act as the voice of the customer internally, leveraging internal teams to capture feedback, remove blockers, surface insights, and align resources. • Technical Development: Demonstrate Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. • Operations and Execution excellence: Manage operational excellence and customer health by ensuring process compliance and managing pipeline. Provide regular updates to account and regional stakeholders on customers transformation initiatives. Meet or exceed KPI and targets set.

Little Rock, Arkansas Area

• Communicate cloud computing needs of C-Level Executives to vendors and develop solutions from Proof of Concept to Production, ensuring compliance with banking sector security standards.• Administer platform operations including backups, security, user accounts, logs, malware detection, and resource management.• Serve as Solutions Specialist and Lead Team Problem Solver for O365 and Azure environments, troubleshooting performance issues and escalating to Microsoft Premier Support when necessary.• Monitor logs using Microsoft tools such as Azure Log Analytics, Operations Management Suite Assessments, and Power BI to identify security incidents affecting data confidentiality, integrity, and availability.• Use Cloudyn and Azure Cost Management for capacity forecasting, resource utilization reporting, and cloud spend optimization.• Act as Global Administrator, identifying, piloting, training, and deploying new infrastructure technologies and tools related to Microsoft Azure and Office 365.• Document and update standard operating procedures for cloud resource classification.• Address Enterprise Management Agreement issues to ensure C-Level Executives (CIO, CTO, IT Business Office) understand and complete necessary paperwork.• Manage the Volume Licensing Service Center tenant, rolling out Software Assurance benefits, Vendor Training Voucher Credits, and the Home Use Program to employees.• Design a Citrix-based Virtual Desktop Infrastructure Proof of Concept to replace workplace laptops for contractors, mobile workers, and bank tellers.• Participate in weekly Change Management Calls with mid-level staff, management, and C-Level executives to discuss, approve, and implement changes.

Jamestown, New York Area

• Office 365 Global Administrator for company O365 Tenant, overseeing email migration via Microsoft Azure Storage Explorer, SharePoint, OneDrive, Yammer, and other MS applications.• Perform regular eDiscovery and auditing of the system to track users.• Implemented Multifactor Authentication to enhance overall security.• Manage Datacenter Operations for 60+ physical and virtual servers hosting a proprietary case management system.• Provide 2nd/3rd Level Support for desktop, hardware/software, network, VPN, Voice, and wireless devices remotely.• Complete Daily Helpdesk Tickets assigned to IT Department in ServiceNow.• Provide 3rd Level Analyst Support for web, application, and database servers running proprietary client-hosted installations of company applications between Hawaii and the Carolinas.• Developed Accurate Hosting Costs and maintenance/support agreements with CISOs, IT Directors, and other C-Level Agency executives.

Arkansas

• Reduced cost for purchasing Laptops by 25% (or $250) per unit by enrolling School in Microsoft ™ Shape the Future Program. • Streamlined Verizon Mobile Phone Plans to enable staff to receive unlimited data eliminating data overage costs and initially reducing bill by $1,500 to $2,000 per month. Final cost savings are expected to yield another $1,500 saved per month at the least. • Reduced Internet Service Costs for one location by $400 per month by discovering Internet Service Provider had been overcharging for additional services that should have been disconnected. • Responsible for management and completion of all state, federal, and KIPP Foundation-related reporting. • Introduced the Region to the Microsoft IT Academy Learning Program which offers Computer Science training curriculum and associated licensing enabling students to attain various Microsoft ™ Certifications from Microsoft Office Specialists to Microsoft Certified Solutions Expert. • Building Performance Management Tracking System that will enable staff and managers to be able to track the progress and completion performance evaluations across the region.

Little Rock, Arkansas Area

Key Accomplishments:• Selected as a member of the 2015 Class of Arkansas Business 40 Under 40.• Procured and/or saved the agency over $2.6 million in IT-related costs through service improvements.• Rebuilt IT Department from 4 to 12 professionals.• Increased mobile worker productivity by 35% through upgraded mobile equipment and e-signature technology deployment.• Raised field office bandwidth by an average of 333%.• Reduced computer refresh rate from five years to three years, ensuring staff have the latest and most effective equipment.Daily Grind:• Oversee planning processes for the agency's information requirements by consulting with users, management, vendors, and technicians to assess computing needs and system requirements.o Provide leadership in selecting, designing, implementing, integrating, and supporting information systems.o Develop and maintain technology standards, policies, and service agreements.• Develop internal IT policies, procedures, and standards to improve work procedures and service quality.o Advise the agency director and deputy director on operational IT budget and expenditures.o Serve as a liaison between the agency and external entities regarding IT requirements, services, and programs.• Stay informed about technological advances and make recommendations to senior management on federal and state regulations affecting technology use.o Provide leadership in competitive technology procurement and vendor negotiations.o Assist in providing technical education to staff.

Pine Bluff, Arkansas Area

Responsible for Office Automation projects, improving workflow between departments, and ensuring all state and federal reporting of student and financial information is accurate. US Department of Education, Primary Data Administrator for campus. • Designed and deployed electronic sign-in system for students who visit our office. The system has improved overall service to our student body by: enabling student records/files to be pulled and prepped before a student is called in to see their counselor, increased the communication between staff who are seeing the same students, reduced the number of duplicate visits for students, improved the tracking of students who visit our offices, and enabled the front desk staff gauge whether or not a student can be served by our office clerks rather than waiting on a counselor.• Updated the Web Advisor portion of our website enabling students to be able to check for and view many of the items they would have to come to our offices to attain. Students can now checkup on key matters like their financial aid awarded by year or term, documents we have received or requested and need returned to our offices, and much more. This can be done using a computer, iPad, or any mobile phone with a web browser.

Supervise management analysis projects by organizing and coordinating project teams engaged in specification development, procedural development, and implementation of automated information systems for user departments. Design methods of data transfer and manipulation and to design and create reports from this data. Direct the work of project teams staffed by management analysts, Information Services Department staff and auxiliary staff; and effectively recommend staffing actions such as hiring, advancement, work assignment, and discipline.

Teaching courses in Mathematics.

Courses Taught:Professional PresentationsComputer Information Systems - MS Office 2007MS Office 2007 - Excel

Serve as the Network Administrator and Helpdesk Support where I manage a monitoring system for MSGC data. Provide troubleshooting and design support for MS Access databases; which includes fixing broken queries, macros, relationships, linked tables, etc. I am also responsible for retrieving and cleaning data that is provided by outside agencies, creating new databases as needed, and ensuring state standards and practices are maintained.

Served as the part-time First Level Helpdesk Support person for a 45+ computer office environment where I repaired, installed, maintained, inventoried, purchased, and troubleshot all hardware and software components within the RNDC network. Lead researcher/planner for pilot project HAVEN – Healthcare Access Via an Electronic Network – that provided healthcare to elders rural Minnesotan communities.

Doctorate (In Progress), Information Technology

Project Management & Information Security

Doctor Of Philosophy - Phd, Computer Science & Information Sciences: Information Quality

Ended Matriculation

Ma, Public Administration

Bs, Computer Science

Education record