Lee Taggart Email & Phone Number

County Mayo, Ireland

Ireland

Supporting the Bank of Ireland Branch network across the island of Ireland and various back offices nationally and internationally in terms of their IT requirements.Remote provision of 2nd level technical support to all users in Branch and remote users, desktops, laptops, printers & other peripheral & specialized Bank hardware.Administration & maintenance of IT support ticket queues internally & the creation and supervision of service requests for 3rd party field engineer BOI site… Show more Supporting the Bank of Ireland Branch network across the island of Ireland and various back offices nationally and internationally in terms of their IT requirements.Remote provision of 2nd level technical support to all users in Branch and remote users, desktops, laptops, printers & other peripheral & specialized Bank hardware.Administration & maintenance of IT support ticket queues internally & the creation and supervision of service requests for 3rd party field engineer BOI site visits in response to issues and requests for services and installations of hardware etc.Liaison with IBM support teams, external parties and BOI customers in relation to issues/escalations and queries from customers & to ensure the provision of services and hardware according to pre-determined SLAs.Liaison with BOI stores managers with regards to supply and shipment of hardware to BOI customers across the BOI network.Documenting all new processes and passing knowledge back to remote teams. Show less

Dublin, Ireland

Auxilion, part of the I.T. Alliance Group, is an award-winning provider of IT services, delivering bespoke solutions for public and private organisations in the UK and Ireland. Auxilion’s range of I.T. services includes: consulting, project management, project delivery, digital and managed services. Backed by one of the largest project management teams in the country, we ensure the successful delivery of your IT projects, programmes and strategies.As an award-winning Microsoft Gold partner,… Show more Auxilion, part of the I.T. Alliance Group, is an award-winning provider of IT services, delivering bespoke solutions for public and private organisations in the UK and Ireland. Auxilion’s range of I.T. services includes: consulting, project management, project delivery, digital and managed services. Backed by one of the largest project management teams in the country, we ensure the successful delivery of your IT projects, programmes and strategies.As an award-winning Microsoft Gold partner, we deploy Microsoft technologies that improve agility and deliver growth for our clients. Through our ISO accredited and ITIL standard led service operations centres in Dublin and Sheffield, Auxilion delivers technology support to our clients 24/7, 365 days a year, so no matter where your people work, Auxilion is there to support them.I.T. Alliance Resourcing Services, our sister company, has a team of IT recruitment experts in place with a strong reputation for matching the right technical professionals with the right projects and opportunities. Our team identifies, upskills and places the best technical talent for leading Irish, UK and international organisations and service providers.Our sister company, I.T. Alliance, is a trusted partner of the world’s leading outsourcing providers for over 20 years. This experience enables us to match the right technology to your business needs and provides access to a team of over 500 technical and project specialists.If you need a trusted and innovative technology partner to drive your business forward, we can help. Show less

Bank Of Ireland Dublin Locations

2nd level support of desktop & laptop users across BOI sites in South County Dublin (Cabinteely Operations Centre & IT Centre; Dun Laoghaire, Pottery Road; Ballymoss House, Sandyford; Arena House, Tallaght; Dublin Cash Centre, College Green, Dublin 2). My primary day-to-day base of responsibility is Cabinteely Operations Centre. On this site I am currently working as part of a small team of technicians supporting >1200 users through both local desk visits & over the phone where required.… Show more 2nd level support of desktop & laptop users across BOI sites in South County Dublin (Cabinteely Operations Centre & IT Centre; Dun Laoghaire, Pottery Road; Ballymoss House, Sandyford; Arena House, Tallaght; Dublin Cash Centre, College Green, Dublin 2). My primary day-to-day base of responsibility is Cabinteely Operations Centre. On this site I am currently working as part of a small team of technicians supporting >1200 users through both local desk visits & over the phone where required. Primarily an Windows OS site (NT4.0/Win2k/Windows XP) with a very large number of 3rd party applications spread across multiple departments with each department having it’s own unique requirements for software.Working Incident tickets according to SLAs, working change request tickets according to SLAs (building workstations to specification, additions of software/hardware, infrastructural moves/setups etc).Working with various project managers on major infrastructural changes including large scale moves of equipment, site setups & capacity change requirements.Working with network support technicians in supporting issues & handling changes as they affect our sites & also working with 3rd level server support technicians in supporting issues/escalations as they affect our sites/users. Domain administration of 2 x Windows AD domains. Support of OS’s, MS Office & 1st level support of a range of 3rd party applications. We work with a specialist application support group within BOI in regards to any escalations in this regards to 3rd party apps.Involvement in assisting with disaster recovery projects, involvement in building test environments (in conjunction with application support technicians and HP project managers.Daily/weekly backups of local servers (Backup Exec).Provide cover for team leader in his absence. Generation/creation & distribution of daily ticket & metrics reports for support teams across BOI HPCDS. Show less

Dublin City Centre & Leixlip Co. Kildare

Support of newly built server hardware & software environment as part of the Eircom Aurora (IT infrastructureupgrade) project. Monitoring and troubleshooting of all machines, hardware and software/OS issues.Netbackup (version 6) administration & troubleshooting. Overall responsibility for the running & maintenance of the entire Eircom Aurora Netbackup environment. Supervision & completion of backup schedules; file & exchange restores.OVSM (Double Take) administration &… Show more Support of newly built server hardware & software environment as part of the Eircom Aurora (IT infrastructureupgrade) project. Monitoring and troubleshooting of all machines, hardware and software/OS issues.Netbackup (version 6) administration & troubleshooting. Overall responsibility for the running & maintenance of the entire Eircom Aurora Netbackup environment. Supervision & completion of backup schedules; file & exchange restores.OVSM (Double Take) administration & troubleshooting.2nd level support of end users issues relating to project Aurora; low level Exchange/AD support; Outlook & Office support; remote printer support. Show less

Citywest Digital Park

Support of all existing server and network infrastructure on site.New server builds according to global MSN standards; includes refurbishment of previously decommissioned machines.Monitoring and troubleshooting of all machines, hardware and software/OS issues through to resolution according to agreed SLA’s. Software installation, anti-virus and enforcement of global security standards on all machines on site.Dell EMC & HP SAN 1st level troubleshooting and escalation to resolution… Show more Support of all existing server and network infrastructure on site.New server builds according to global MSN standards; includes refurbishment of previously decommissioned machines.Monitoring and troubleshooting of all machines, hardware and software/OS issues through to resolution according to agreed SLA’s. Software installation, anti-virus and enforcement of global security standards on all machines on site.Dell EMC & HP SAN 1st level troubleshooting and escalation to resolution of issues.Scheduled MSN backup process; NetBackup, resolution of issues.Scheduled physical audits of all equipment. 24x7 on-call roster Show less

Microsoft Internet Data Centre

Hardware & software builds, monitoring, troubleshooting and maintenance of 500+ servers on site to Microsoft Global IT infrastructure standards. Windows 2000/Windows XP/Windows NT 4.0 systems administration and maintenance. Tasks included Network Administration, troubleshooting and resolution of hardware and software issues, application of upgrades and software updates. (OS/application/security patches etc), share/user admin. Provision of 2nd/3rd level technical support to Microsoft… Show more Hardware & software builds, monitoring, troubleshooting and maintenance of 500+ servers on site to Microsoft Global IT infrastructure standards. Windows 2000/Windows XP/Windows NT 4.0 systems administration and maintenance. Tasks included Network Administration, troubleshooting and resolution of hardware and software issues, application of upgrades and software updates. (OS/application/security patches etc), share/user admin. Provision of 2nd/3rd level technical support to Microsoft EMEA Helpdesk group. Monitoring & resolving European Operations Centre technical support Infrastructure & user service Requests. Administration & troubleshooting of Corporate and Hosted servers Backup process hardware and software (Veritas Backup Exec NSE edition).1st level troubleshooting and maintenance of HP & Dell/EMC SAN units (8 SANs on site). First level "smart hands" support of Network Infrastructure on site (40+ Cisco Routers & Switches on site\BigIP boxes etc) and escalation of issues to Global Networking Operations group.IIS administration & troubleshooting on both Corporate and Hosted Web servers. Asset management & inventory. Procedural updates & training of new staff. Show less

Lifetime House, Bank Of Ireland Head Office, Baggot St, Dublin

1st level member of the IT Support Centre/IT Services Team with overall responsibility for developing and maintaining the Lifetime LAN and WAN and supporting all end-users.

Boghall Road, Bray, Co.Wicklow

Boghall Road, Bray, Co.Wicklow

Boghall Road, Bray, Co.Wicklow