Trellis is a Minneapolis based developer and manager of affordable housing. Trellis’ mission and vision is rooted in sustaining high-quality affordable housing to cultivate a greater stability and allow for people and communities to flourish.As the Director of Operational Advancement, I play a crucial role in driving continuous improvement, streamlining operations, and enhancing overall performance. I oversee marketing, leasing, operations, and reputation management systems to ensure the highest levels of operational efficiency, quality, and resident experience. Additionally, I evaluate processes and service operations to identify areas of friction and opportunities for increased efficiency and service improvement. In this role, I collaborate with other senior leaders to execute strategic initiatives that enhance operational efficiency, quality, and effectiveness across teams, better serving the organization’s mission into the future.

Hopkins Village Apartments is an affordable, apartment rental community for residents 55 years of age and older. The Hopkins Village team strives to provide an exceptionally living experience delivering superior service and quality amenities to its residents.• Gained a more thorough and practical understanding of the value and complexity of the various LIHTC programs including PBS8, Section 42 and Section 8 Housing Choice Vouchers• Gained practical experience in the organization’s administrative approach to ensure program and regulatory compliance.• Gained practical, working knowledge of the Yardi and RentCafe software platforms.

Zillow Offers was the iBuying services division within Zillow Group in which Zillow acted as the primary purchaser and seller of homes. This division was launched in 2018 with a commitment to making the real estate transaction process simpler, more transparent and an overall better home buying and selling experience for its customers. ・ Assisting in the wind-down and closing of the Zillow Offers, home buying division of Zillow Group.・ Provides an exceptional customer experience to the remaining individuals selling their home to Zillow.・ Works closely with Renovation Team, Operations and affiliated Real Estate Agents to prepare homes for final close of escrow.・ Monitors and inspected vacant homes for temperature and relevant maintenance issues in the Minneapolis market.・ Traveled with a small team to assist the Denver market with inspections of over 300 vacant homes on inventory, to ensure quality control and renovations timelines were being met.・ Completed OSHA 10 certification.・ Continuing eduction in Leadership and Diversity, Change Management, Real Estate, Project Management, Digital Transformation and Customer Experience.

Sumter Green is a thriving, 462 unit, multifamily property located in Crystal, MN. Team efforts have led to strong year over year increases in rental rates & overall revenue growth promoting a healthy asset & a stable community for it’s residents.・Led the property to a 160% growth in annual revenues from $2.5 to $6.5 million USD. ・Coordinated a leasing/sales program. Trained, coached & mentored others in principles of the marketing funnel, CRM tools and the sales cycle. ・During the 2020 COVID-19 Pandemic, developed & led an alternate leasing program that promoted virtual property tours to preserve the consultative sales process.・Led the property to year over year increase in rental rates, renewal rates and overall revenue growth, maintaining market-high occupancy rates and a high rate of customer satisfaction. ・Led organization change efforts by championing technology adoption for improved sales and marketing efforts and customer experience management.・Led the onsite team through changes in the management company in 2013, property sale in 2018 with new ownership takeover and a complete reconstruction of the Rental Office in 2019, the COVID-19 Pandemic and a rebranding effort in 2020.・Supervised the on-site maintenance service toward prompt and courteous service.・Supervised the remodeling efforts for over 300 apartments and building common areas.・Supervised vendors and contractors on the installation of property-wide, high-speed fiber internet, security cameras, and keyless fob entry system. ・Managed technology, local networking systems and deployed VOIP phone system in the rental office. ・Managed the construction of fitness rooms & package receiving rooms.・Worked closely with local government, regulatory officials on permits and licensing.・Assisted with the onboarding, office technology deployment, staffing, training and rebranding of “The Birchway,” a 108-unit market rate property.・Assisted with the annual budget, pricing models and projections.

Freelance web consultant helping small businesses tell their story on the web.

Day to day management of operations included the following:・Supervised full-time service providers including property maintenance, sales and customer service and part-time caretaking staff.・Scheduled and performed property tours and leased apartments using a consultative sales approach. ・Actively renewed current tenant to new term contracts.・Coordinated all monthly turn-over projects. Schedule painting, flooring and cleaning contractors as well as housekeeping and maintenance.・Tracked market conditions, property performance and reputation. Trained leasing agents in the sales process. Provided and promoted strong customer service. Updated/kept current ISL copy and image content.・Communicated terms of the Lease Agreement and enforced building rules and contract compliance. Worked closely with collection department in eviction proceedings, collections and conflict management.・Ensured compliance of applicable federal, state and local laws and appropriate licensure. Worked with local government agencies and authorities.

ASP Screening Services was a risk prediction and performance research provider, specializing in the multi housing industry. This small firm provided tenant and employee background checks primarily for local and in-state landlords and Property Management firms.

• Coordinated marketing efforts, monitored market conditions and adjusted pricing to be both competitive in the marketplace and to increase profitability.• Managed online advertising content.• Networked with Real Estate professionals and third party referral agencies to build and maintain strong relationships and increase traffic to the sales office.• Successfully increased the property's occupancy rate to full capacity.• Drove new lease pricing up 12% through a strategy of strong online advertising presence and a strong closing ratio.• Provided sales/leasing efforts for the property.• Tracked and reviewed lead generation data and reviewed Who's Calling reports and recordings.• Scheduled and managed maintenance, care-taking and leasing staff to a standard of quick and professional response to resident needs.• Project Manager for all monthly turn-around projects, as well as company and government required, annual maintenance inspections• Managed vendor and contract work.• Worked closely with legal department in eviction proceedings, collections and conflict management.

• Managed leasing activity and operations for a 66-unit, apartment community.• Scheduled and managed maintenance, care-taking and leasing staff to a standard of quick and professional response to resident needs.• Project Manager for all monthly turn-around projects, as well as company and government required, annual maintenance inspections• Managed vendor and contract work.• Worked closely with legal department in eviction proceedings, collections and conflict management.• Consistently led the firm in residential leasing activity. • Provided exceptional customer service.