Leigh Miller Email & Phone Number

Manage internal and external communications, and oversee change communications. Partner with CNO IT leadership to identify communication opportunities, create effective messages, and implement strategies. Write and design engaging content, refine processes to enhance results, and support the achievement of organizational goals, all while maintaining a fun.

• Reports to Manager of Research and Recovery; manage the relationship and performance of offshore vendor for key data (Death Master File) as well as the remediation of all suspended and stale-dated policies
• Manage quarterly SOX requirements for 100+ insurance policies to achieve 100% internal audit conformance
• Provide daily engagement of India-based processing team and monthly engagement of US-based data management vendor to increase responsiveness rate, overall performance and quality of relationship
• Provide data analysis and reporting on key metrics to identify process improvements for overall case management and cost savings opportunities; approve policy checks under $100K
• Collaborated with external and internal teams to develop and implement process automation that achieved cost savings of 60% by reducing FTEs by 50%
• Recognized for a solutions-oriented, collaborative approach that simplifies complex administrative projects

Carmel, Indiana

• Reported to Manager and Director of Marketing Operations; partnered company-wide to improve the efficiency, quality and costs associated with projects with print-intensive needs
• Served on core leadership team that researched, interviewed, selected and onboarded corporate-wide print vendor for CNO Financial which led to effective streamlining from 6 vendors to 1
• Analyzed and competitively priced printing jobs for maximum cost savings which ultimately resulted in $700M in print cost savings across all brands
• Spearheaded inventory management of 900,000+ printed materials for Washington National Insurance ($0.5M inventory value) accurately, efficiently with on-time delivery and cost throughout the US & Puerto Rico
• Evaluated and improved workflow processes to optimize and streamline print production and inventory database; served as lead trainer
• Identified need for redesign of ordering site to make user friendly for 500+ users

Hobby Copy, 4239 South Madison Avenue, Indianapolis, IN 46227

Key focus areas: Management of every aspect of all customer accounts, technical and digital print operations, people leadership

Mooresville Indiana

Key focus areas: Product sales brochures, customized photography, digital marketing campaigns, print-on-demand website, google analytics reporting, brand management

Fishers, Indiana

Key focus areas: Improving production turnaround time by 50%, process and documentation improvement, high volume advertisement processing, client relationship management, team leadership

Key focus areas: Designed photoshop mock-ups of web layouts for RFP responses; print and web design projects; major cost reductions and in-house printing strategy development/execution

Key focus areas: Developed and designed the brand image for faith-based and not-for-profit institutions, fundraising and admissions material design/development, web and direct mail design, client relationship development and expense management

Key focus areas: Excellence in performance to exceed client retention & new client acquisition targets, large scale marketing campaigns and tradeshow designs for highly sought after clients including Eli Lilly, MultiNational Underwriters, Ortho Indy, Dura Builders, American Senior Communities, Indy Tire, and Riverview Hospital