Adjusted routes to avoid heavy traffic or road construction.Provided excellent customer service to passengers, ensuring a pleasant and safe experience.Communicated warmly with passengers during trip to provide pleasant experience.Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.Resolved escalated customer issues quickly and efficiently while adhering to company policy.Developed effective relationships with customers through active listening, problem-solving, and follow up communication.Maintained up-to-date knowledge of industry trends, best practices, regulatory requirements and technological advances.Analyzed operational performance data to identify areas for improvement, set objectives and develop action plans.Created a culture of continuous improvement through regular coaching sessions with team leads and managers.Successfully handled high-volume calls from delinquent customers.