Leonid Zalog Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

St Petersburg, St Petersburg City, Russia

Saint Petersburg, Russian Federation

Consulting customers in Software Lifecycle Management area.- 5 years experience in DBS service delivery, excellent knowledge of SAP Max Attention Service portfolio and methodology- As a Service team lead manage onsite and remote teams (2-6 people world-wide)- As an De-escalation architect in Saint Petersburg MCC Production Down Backoffice drive escalation situations, speed up incident troubleshooting and communicate with management from customer side - Provide technical support for SAP upgrades/OS-DB migration technical procedures - Lead and perform project planning for upgrade/migration/S4 Conversion projects jointly with customer/partner/SAP teams. - Perform system patching/migration to SAP HANA, migration to SAP HEC, S4 conversion for customer landscapes (up to 5-tier). Experience in using spam/SUM/SUM DMO/SWPM etc. tools.- Optimize both business and technical downtimes for customer maintenance activities. Experience with ZDO, nZDM, etc. optimization tools and techniques. - As a Focus Technical Quality Manager (FTQM) for upgrade/migration/S4 conversion projects drive the project from SAP side, be the escalation point for customer management, create service portfolio and find required resources from SAP side. - Both executing and leading proof of concepts (PoCs) for customers.- Driving Pre-sales activities (for SAP HANA, S4 HANA etc. products) with top management involvement.

Main activities and responsibilities:- Product management (iris-based identification solutions)- Project management and implementation (product implementation, integration,implementation team coordinating)- Customer support (level1)- Business analysis (requirements gathering, markets and technologies researchesconducting, collecting and analysis use cases from the customers)- Customers trainings and consulting (development of certified training program,product presentations)- Writing technical documentation (including requirements specifications, articles,manuals etc)- Event management (taking part in the security trade shows, exhibition standcreation, presales activity)- Delivery management- Defect management- HR

Saint Petersburg, Russian Federation

Main activities and responsibilities:Customers: finance institutions: banks, processing centers from CIS, Europe, USA. Customers - majority from Top50 Russian banks. Customer support (level1, level2): troubleshooting, system configuration, release management, delivery management; Product implementationOnsite/remote full cycle WAY4 system implementation: work with customer requirements, work with development team, project management (1-3 persons in the team), Implementation, DocumentationConsulting: WAY4 systems audit (functional, security, performance aspects) Testing activities: performance testing; UAT-testingTraining activities: customers trainings and consulting;Pre-sales consulting;Hands on: OS/DB migration execution (Unicode conversion, switch HW platform), Oracle uprdades, Way4 Upgrades.Communication with management level (mainly head of IT departments).

Product Management

Student Of Product Management Track

Specialist, Mathematician, Systems Programmer

Mathematics And Physics