Liam Hartley possesses expertise in ip, atm, ethernet, mpls, service improvement and 23 more skills. Colleagues describe him as "I got a chance to know Liam while I worked at Ciena in a capacity of a 'Lead Engineer-Global Technical Support'. During the time, I have identified Liam to have a perfect blend of excellent technical acumen and impeccable communication skills. I have identified him to be a quick learner and consequently he is a perfect choice for Technical / Customer facing role in any organistion. Everytime I got an opportunity to work on the issues raised by him , I learnt a great deal. The issues raised by him were challenging and required extensive and comprehensive testing. Because of his empathic attitude, he has proved to be a co-operative and a very helping professional. He had this natural tendency to keep Ciena NOC engineers involved on e|net issues, which makes him an obvious choice for a people manager. A capable technical expert and a hard working person, I see a lot of potential in him. I have learnt a great deal from him, and so can others. I wish him all the best in his career." and "Liam has always been a self starter who would excel in any role. As a direct report within the SMC Liam’s main qualities were:- professionalism, multi-skilled, comfortable with multi-tasking, able to prioritise his workload, fast learner, excellent at incident management & at building up relationships with other teams and business units. In his role within Meteors Transport Support team, Liam was the go to man for any queries or issues on our transmission network. Liam was excellent at knowledge transfer to my team and no matter how busy he was, would always make time to help his colleagues. Liam was always proactive, developing scripts to streamline recovery from faults and protect the customer experience. During major incidents Liam was always very engaging, confident in his own ability and in his analysis of fault, customer focussed always aware of the impact the incident may be having on both customer experience and business exposure."