Liban Osman Email & Phone Number

Boston, MA, US

Acton, Massachusetts, United States

Danvers, Massachusetts, United States

• Provided complex technical support for end-user computing environments, including installation, support, and remote access technologies, leveraging Microsoft Azure and ServiceNow to streamline processes.
• Performed analysis, diagnosis, and resolution of complex issues related to desktop, laptops, operating systems, and system applications. Demonstrating expertise in Windows and Linux environments.
• Acted as a technical liaison between users, vendors, and IT partners; partnered with business units to understand support impact and implement desktop technology life-cycle management, ensuring seamless device.
• Responsibilities included problem-solving, technical documentation, inventory management, device migration, and ticket resolution, with a focus on Windows 11 support in an enterprise environment.

Boston, Massachusetts, United States

• Developed, launched, and maintained website using modern, responsive web technologies.
• Established and configured network infrastructure, including system imaging with Windows/Microsoft suite bundles.
• Provided technical support to staff, troubleshooting software issues related to Windows 10 desktops and applications.
• Implemented and managed Active Directory services, ensuring secure user authentication and access control for employees.

Boston, Massachusetts, United States

• Engaged in a dynamic corporate internship at Amwell, a leading global telehealth platform.
• Implemented new features and addressed bug fixes in TypeScript, Node.js, and Angular.
• Developed test strategies and automation using Playwright.
• Managed critical components in a highly distributed system with multiple SPAs and backend microservices.

Remote

• Selected into the Hack.Diversity fellowship, a career leadership and workforce development program integrating Boston’s innovation, corporate, civic, academic, and philanthropic pillars.
• Developed a full-stack web application with a focus on user experience and dynamic functionality.
• Managed database with MongoDB, connecting the web application and ensuring data security and scalability.
• Conducted testing and debugging to enhance web app quality.
• Utilized Git and GitHub for efficient team collaboration.

Boston, Massachusetts, United States

• Provided support to 500+ doctors, nurses, and other medical technicians across multiple physical locations.
• As part of a dedicated team, conducted comprehensive inventory assessments covering multiple endpoints, including workstations, servers, mobile devices, and network peripherals, ensuring accurate tracking, compliance.
• Integrated devices into the Epic software system, conducted device preparation, setup, and documentation for optimal functionality.

Cambridge, Massachusetts, United States

• Managed visitor sign-in and escort through the use of visitor management software.
• Monitored security and ensured building access control through use of security software.
• Conducted building tours, created daily reports, and maintained building security through access control measures.

Roxbury Crossing, Massachusetts, United States

• Repaired and maintained systems for staff to reuse while provided technical guidance and support.
• Organized user accounts and setup systems for use with Microsoft Office licenses.
• Installed and configured peripherals such as webcams, printers and scanners.

Boston, Massachusetts, United States

• Assisted customers with parking during concerts, game seasons, and other TD Garden events.
• Maintained machines from ink to receipts and tickets.
• Registered parkers for monthly parking plans and distributed discount coupons.

• Demonstrated proficiency in web development by building projects utilizing HTML, CSS, and JavaScript.
• Developed full-stack web applications utilizing frameworks such as React.js, Express.js and MongoDB.
• Designed interactive and responsive websites to enhance user experience.
• Developed client relationships and delivered successful freelance projects.

Web And Mobile Development, Information Technology

Education record