Fabiana Lima Email & Phone Number

São Paulo, Brazil

Home Office

• Auditing of monthly telephone invoices in detail (2million records).• Producing weekly indicators aimed at cost reduction.• Creating reports and presentations for senior management.• Being a focal point for technical, financial and strategic planning advice. • Being a team consultant to give advice for next impact cost considerations.• Managing large volume data studies in pursuit of better deals with providers.• Dealing with dispute figures unduly charged and ensuring appropriate crediting is enforced.• Apportioning costs between companies in the group, followed by departments cost sharing.• Analysing data to effectively reach logical conclusions.• Developing sales material and techniques to encourage prospective new clientsSome of the outcomes:• R$1.3mi payback from audits of my own.• R$600k (55%) monthly cost reduction on data links as a result of a market negotiation, RFP, by bargaining strength know-how. • 35% monthly cost reduction on telecommunication voice from actions taken on my recommendations.• Invoice management platform unification, resulting in cost saving with licenses.

• Coordinating resources allocated by visiting clients and meeting outsourcing demand. • Prepare and import information in the database (MySQL) to update the charging system. • Manage costs with mobile telecoms, indicating actions to reduce expenses. • Analyze volume indicating the best rates and presenting results to clients.• Auditing invoices in detail and dispute the values with telephone carriers.• Manage and audit new scenarios by designing product sales to prospect new clients.

County Dublin, Ireland

• Management of +50 short term accommodations listed on Airbnb, Booking.com and other short stay platforms.• Customer care (English/Portuguese/Spanish) before, during and after stays.• Filling work schedule according to guests ETA and staff availability.• Daily problem solving caused logistical issues, guest delays, equipment failure, properties maintenance and staff absence. Some of the outcomes:• 40% business growth as a result of the quality restructure of the business model I personally implemented.• Life lessons that reinforced my values on respecting people from all cultural and diverse backgrounds.

São Paulo, São Paulo, Brasil

• Liaising with strategic, decision making teams to support next moves by producing indicators. • Working in line with budgets.• Ensuring numbers are accurate and in tandem with accounts.• Releasing company’s telecom revenue and justifying considerable variations per client.• Maintaining and updating billing ERP: interpretation of ticket layouts, inputting pricing rules, validation and correction of fails. • Tracking tickets (CDR) availability of the twenty contact centres (throughout Brazil).• Monitoring traffic of calls and routes per operation, alarming to the related (site) technical team any unplanned variation in volume or cost.• Management of the authorisation code intranet system with over 8.000 users. • Leading and supervising migration of two major Telecom ERPs. • Upholding SAP contract’s balances. Some of the outcomes:• R$1.9mi payback from detecting calls below 4 seconds unduly charged by a telephone carrier.• 18% monthly cost reduction in landline as a result of benchmarking.• Personal development and implementation of a database to internalize the information previously paid to a data-storage company.

São Paulo, São Paulo, Brasil

• Keeping up to date and extracting reports from the database (MySQL). • Management of the billing system (CDR interpretation, tariff rules, tariff registration and validation of failures). • Usage analysis indicating the best rates and presenting the results to clients.• Auditing invoices in detail and disputing the values with telephone carriers.• Leading meetings to reduce rates based on benchmarking reports. • Main clients: MAPFRE, BRADESCO, QUALICORP, VOTORANTIM and CONTAX.

São Paulo, São Paulo, Brasil

• Calculating employees’ work hours per tasks and payroll.• Payment of providers, taxes and bank rounds. • Requesting quotation per construction and creating relevant sales proposals.

Postgratuate, Controlling And Finance, Nfq Level 9

Post graduation in which I improved my skills in managing collection, measurement and analysis of data, in order to transform them.

Computer/Information Technology Administration And Management, Sql Server 2016

Bachelor Of Technology (Btech), Information Technology, Nfq Level 7

Information Technology

C2, English Language