• Leveraged expertise to establish and nurture robust relationships with clients, suppliers, and partners, driving customer satisfaction and fostering productive collaboration.• Proficiently identified client needs in alignment with White House Executive Orders and DHS CISA Binding Operational Directives, while strategically aligning with Tenable's offerings and capabilities.• Demonstrated adeptness in resolving customer concerns and issues promptly and effectively, while maintaining strict adherence to contractual agreements and service level expectations.• Territory: Dept of Interior, Dept of Veterans Affairs, US Dept of Agriculture, Federal Reserve Bank System, Dept of Transportation, the Legislative Branch, the Executive Branch, and other independent agencies.• Average 101.43% renewal quota attainment.• Expanded Book of Business from $5.1M to $9.6MProjects:• Coordinated internal resources for customer migrations under the CDM DEFEND Program, managing legal agreements, professional services, and training. Created and maintained playbooks.• Advised Global Marketing campaign, extracting data from Salesforce and 3rd-party resources, and coordinating outreach for Customer Success. Assisted Marketing with timelines and templates.• Contributed to Atlassian Confluence's Internal Resource database overhaul, maintaining project plan and crafting training materials.• Advocated for customers, prioritizing their suggestions for software enhancements in collaboration with Product and Engineering teams.• Collaborated as Customer Success Manager in the deprecation of a legacy feature, gathering feedback, coordinating communications, and ensuring smooth transitions.Recognition:• Gold Star Award Recipient 2024 for outstanding performance, embodying the OneTenable spirit.

• Proactively prospect, qualify, and cultivate new business opportunities to enrich the territory pipeline, employing various methods such as cold calling, appointment setting, quote generation, and proficient deal closure via telesales.• Efficiently oversee and manage renewals within the territory, ensuring seamless continuation of client relationships and sustained revenue growth.• Foster regular communication and collaboration with the field sales team, synergizing efforts to achieve collective territory revenue objectives through targeted new business initiatives and effective sales support endeavors.• Territory: Dept of Energy, Dept of Interior, US Dept of Agriculture, Health and Human Services, Veterans Affairs, and Team Lead of the Bid Desk / Unassigned Territories. Projects:• Team Lead for Sales Support Representatives. Created an onboarding process and collateral to ensure new hires have the same foundation for beginning their careers. Held trainings and demos on government selling as well as company policies, capabilities, and procedures. • Audit Representative. Aided with an internal audit prior to a major company certification, as well as the external certification process by presenting a shining example for repeatable processes and documentation.Recognition:• Selected to lead and train the Bid Desk / Sales Support Representatives in June 2021.

• Strategically engage partner channels to procure validated configurations, secure competitive pricing, and ensure timely availability, surpassing customer expectations.• Develop comprehensive sales quotations based on meticulously validated solution configurations and pricing, while strictly adhering to contractual obligations.• Address customer inquiries and resolve concerns pertaining to products and services with utmost professionalism and efficiency.• Collaborate with internal stakeholders and external customer resources to swiftly resolve sales-related issues, fostering positive relationships and enhancing customer satisfaction.• Execute accurate order processing and effectively communicate delivery specifications to the Operations department as per organizational protocols.• Proactively stay abreast of industry trends and maintain proficiency in IT products through ongoing learning initiatives and certification programs.• Territory: Dept of Energy, Dept of Interior, US Dept of AgricultureProjects:• Selected as an advisor due to extensive expertise and proficiency in the existing CRM system prior to the company's move to a new CRM. Provided insights and recommendations for enhancements based on in-depth knowledge and usage experience.• Catalog Manager and Dell Client SME for Department-wide Blanket Purchase Agreement (Contract ceiling $140M). Provided T1 technical support to clients as well as selected offerings from Dell Client catalog to meet GSA GSS v5, v6, and client-specific requirements. • Assistant Trainer for Associate Sales Representatives. Aided with on-hands training for new sales hires.Recognition: • Achieved 100% Club for Meeting/Exceeding Sales Quota in 2020; obtained 3x Quota for 2020. • Awarded the “Silver Arrow” for High Performance and Customer Focus in Q4 of 2019.

• Demonstrated operational leadership by implementing efficient task schedules, optimizing workflow, and enhancing employee productivity to ensure peak performance of the store.• Oversaw shifts with a focus on fostering motivation and employee engagement, effectively addressing areas for improvement and recognizing achievements.• Set a high standard of excellence by serving as a role model for peers, coaching team members to deliver exceptional service, and fostering genuine connections with customers and colleagues.• Selected for management in August 2016 after demonstrated an ability to learn quickly, master complex concepts flawlessly, and promote repeat business.

• Earned Top 25% Voice of the Customer Satisfaction Survey. • Engaged as a customer-centric consultant specializing in automotive sales and appraisals.• Employed active listening skills to understand guests' preferences and requirements, facilitating tailored matches between their needs and available inventory within the showroom.• Executed thorough follow-up procedures with clients to effectively close sales, nurture customer relationships, and promote repeat business opportunities.

• Awarded Silver Level “Homer Badge” for Excellent Customer Service• Repeatedly reached Top 5 for Sales in Mid-Atlantic District 63• Specialty sales professional for kitchen and bath areas.• Engaged with customers in a welcoming manner, conducted needs assessments, offered detailed information about products and services, and provided expert recommendations to facilitate purchasing decisions.Projects: • Assisted the Department Head by utilizing store inventory system and self-made organizational tool to reduce product waste and improve sales.

• Performed general clerical duties during the summer to senior partner of financial firm. • Organized and managed client data, ensuring proper safekeeping. • Provided office support by answering telephones, booking appointments, and responding to client inquiries via Outlook. • Write and distribute email, correspondence memos, letters, faxes, and forms.