Linda Lee Email & Phone Number

Utilizing strong knowledge of Complete Closing Enterprise(CCE), review and analyze existing Customer CCE database and configure system settings to Ramquest One platform.Conduct conference calls with Customers, throughout the Conversion and/or Implementation Process.Ongoing communication with Customer, providing feedback and support for business process, recommendations of “Best Practices” to accompany conversion to new database, acting as liaison for any further research and/or… Show more Utilizing strong knowledge of Complete Closing Enterprise(CCE), review and analyze existing Customer CCE database and configure system settings to Ramquest One platform.Conduct conference calls with Customers, throughout the Conversion and/or Implementation Process.Ongoing communication with Customer, providing feedback and support for business process, recommendations of “Best Practices” to accompany conversion to new database, acting as liaison for any further research and/or training needs.Strong support during “Go Live” phase of conversion, providing the Customer with best possible implementation success. Show less

Independence, Oh

In this role, I learned more in depth, the nature of the REO/Foreclosure processes and procedures, and the Title side of our industry, having previously experienced only the Escrow and Relocation side. I feel I have grown in confidence, management skills, and overall knowledge of our industry, from Title to Escrow to REO Client Relations, and lastly the Accounts Payables/Receivables perspective. Developed procedures and restructured production to ensure efficiency and a quality product and… Show more In this role, I learned more in depth, the nature of the REO/Foreclosure processes and procedures, and the Title side of our industry, having previously experienced only the Escrow and Relocation side. I feel I have grown in confidence, management skills, and overall knowledge of our industry, from Title to Escrow to REO Client Relations, and lastly the Accounts Payables/Receivables perspective. Developed procedures and restructured production to ensure efficiency and a quality product and experience for the consumer, while also equipping Upper Management with reporting and documentation for review.Liason to Underwriters, preparing and coordinating with Auditors for annual review of Company bank accounts, procedures, remittances, and file review for compliance.New state licensing and maintenance of existing state licensing, inlcuding filing annual state reports, and compliance with state requirements.As Implementation Manager at the national level for all Resource Title offices, I developed a New Hire Training Program and Continued Education training for staff. Created an Escrow post-closing Quality Control position as well as a Corporate Escrow Auditor position to maintain compliance in the area of Escrow closings.Founding member and Executive Board member of the “Ramquest User Group” (RQUG) Secretary 1994-2010RQUG Enhancement Committee Chairperson 1994-2010RESPA Compliance Trainer (2010 respa reform) Show less

Beginning as an Escrow Assistant, who was new to the title industry, this position allowed me to learn through experience and the assistance of a great team of co-workers/management at Resource Title. Later, transferring to the roles of Escrow Officer, REO Coordinator, and Administration provided me with the tools needed for an overall picture of title and escrow workflow. I was fortunate enough to be part of the Admin Team in researching software providers, and selecting Ramquest Software in… Show more Beginning as an Escrow Assistant, who was new to the title industry, this position allowed me to learn through experience and the assistance of a great team of co-workers/management at Resource Title. Later, transferring to the roles of Escrow Officer, REO Coordinator, and Administration provided me with the tools needed for an overall picture of title and escrow workflow. I was fortunate enough to be part of the Admin Team in researching software providers, and selecting Ramquest Software in 1999, becoming their first client in the state of Ohio. Since then my role as the Ramquest System Administrator / Training & Implementation Manager for all State Branches has been evolving. Now taking on the role of RESPA Compliance and Training in preparation of the 2010 RESPA Reform. Show less

Education record

Education record