Lauren O'Brien Email & Phone Number

Co-host of an indie podcast which reviews the popular television series CSI: Crime Scene Investigation. I have seen CSI through and through around 3-4 times and my co-host, Nick, is watching these episodes for the very first time. New podcast episodes are released every Monday morning.

Braintree, Massachusetts, United States

Manage a team of Salesforce Administrators to support users in three separate Salesforce Orgs by assisting with reports and dashboards, building and improving automation, training, implementing and streamlining processes, assisting with encountered bugs/issues, and ensuring that the end users get the most they can from utilizing Salesforce and its related tools/products.

Earned the title "Salesforce Wizard" by partnering with Sales, Operations, Customer Success, and Marketing to understand what they wanted from Salesforce and using these requirements providing improvements and enhancements including a migration to Lightning, reports and dashboards focused on data points crucial to their section of the business, automation such as Process Builders, Workflow Rules, and Flow, and focused and relevant training so end users can feel more confident in using the system and trusting its data.

Braintree, Massachusetts

Offering Salesforce Consulting services to small to medium B2B businesses who need Salesforce administration assistance whether it's implementation concerns, building reports and dashboards, creating Workflow Rules, Validation Rules, or Process Builders, help with data quality, or installing new packages and/or plug-ins. I bring 9 years of Salesforce Administration across several industries to the table and can help make Salesforce work better for you and your business.

In charge of the health, promotion, and growth of Salesforce and all connected products and applications. Work closely with Sales, Service, and Operations to ensure they, and their teams, are getting the highest return using Salesforce which includes building reports and dashboards, creating workflow rules and process builders, editing objects to support new and improved processes, In addition, work with in-house, and consultant developers to coordinate projects that require Apex to accomplish.

Greater Boston Area

Manage a small team which is responsible for all aspects of administering Salesforce, and assisting with our marketing automation platform, including building reports and dashboards, configuration, training end users, troubleshooting, and implementing automation to help improve the system and its' processes to support the company's goals.

Hanover, Ma

Responsible for managing the inbound marketing strategy including but not limited to developing and rolling out our marketing automation software, building a lead scoring and grading model, and creating processes within Salesforce and Pardot to handle the flow of leads through the systems.Also assist in writing content primarily utilized in emails and landing pages.

Providence, Rhode Island Area

Worked alongside the Sales Operations VP to manage the company's instance of Salesforce, Marketo, and several other SaaS products. This management included creating new users, training new employees, generating reports, customizing Salesforce for newly created departments within the company, building custom objects, and writing formulas and workflow rules. Attended meetings with all departments to ensure processed within Salesforce, Marketo, and other products were meeting, and improving, business goals.

Watertown, Ma

Part of a small team of Salesforce Administrators responsible for managing three separate Salesforce instances (two B2B and one B2C) and supporting our users so the tool is best utilized driving results for the business. Within the team, key responsibilities are data quality and marketing operations as I am also the main Marketo Administrator in addition to being a Salesforce Administrator. Work with members from other business groups to assess our data needs and then draft and execute solutions including monthly data clean-ups. As the Marketo Administrator for the company's B2B business, I build and manage campaigns, nurture tracks, smart lists, alerts, manage the Salesforce/Marketo sync, and create reports and deliver analytics as needed.

Provided administrative support for three Senior Vice Presidents by managing and scheduling meetings, drafting and editing presentations, handling invoices and expenses, and fielding phone calls. Special projects were assigned from different departments including Marketing and Client Engagement.

Bachelor, English

High School Diploma

Salesforce Administration