Engaging, encouraging and inspiring children and adults to be confident in learning a new language.* Planning and preparing level and age appropriate content* Client engagement and relationship building with students and students' parents* Ensuring continued engagement

Supplying linguistic solutions and support across all sectors and on clients demand. English/Spanish and English/French* Administrative appointments * Legal appointments* Medical appointments * Paperwork assistance

Successfully managing a portfolio of prestigious corporate relationships predominantly in French. I am the ultimate client advocate managing all the clients operational requirements and acting as their sole contact offering them advice and solutions to their needs.  Focusing on building relationships, understanding, identifying and ensuring the delivery of clients needs. I take ownership of obtaining strategic feedback and acting accordingly whether that be in implementing SIPs, building project groups or coordinating between departments, counties and languages.  Key responsibilities- Delivering Service Reviews to key stakeholders- Retaining business in challenging and competitive market environments - Obtaining and acting on strategic feedback - Developing effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service - Building and managing lasting relationships at senior level (CEO and HR Director)- Coordinating and collaborating with business partners to ensure a seamless relationship management service and that the most appropriate solutions are made available to meet customer needs.Although my client base is French I also work with other EMEA countries and am brought in to help troubleshoot.

I have been translating and Interpreting since 1995. Starting as a helping hand to ex-patriots in Normandy, France and the local community rapidly expanded and I have therefore continued translating and interpreting on a regular basis both throughout my various professional positions and also for private clients in my spare time. Dealing with various clients and situations over the years I have had have incredible opportunity to dealt with a extraordinary wide range of situations which has build my experience. Corporate, public and private I am at ease with all sectors and will always find the solution. Growing up in France as bilingual I have gained experience in various areas, near is a list which is defiantly not exhaustive:Liaison for holidaymakers and ex-patriots in Normandy France, dealing with professional and personal situations. From buying cars, negotiations for purchasing a property, medical and legal appointments and correspondence. Tax issues. Professional bodies (self employment) registrationCo-owner of a small translation and architect business Hans Lefevre ArchitectureTranslating content for 2pm (Bordeaux) Bank services translation and interpretationTranslator and Interpretor for Dixie Productions (Rennes, France) CEO for talks with Sony New York USASous-Prefecteur de Vire, FranceMarie de Vire, FrancePolice, FranceTranslating marketing content for printed and on-line Translating and interpreting for tax inspection Oliver Wight LLP EAMEConcrete examples and references provided if needed

The Production and Events Coordinator is an instrumental role in both event bookings and in the customer service and coordination of the logistics before, during and after an event. This role is pivotal in the communication between the various departments within the office, associates, service providers and the clients.Key responsibilities: •Provide excellent customer service in an accurate and timely manner to clients by telephone, email, letter and in person. •Liaise with hotels and coordinate contracts to execute the delivery of superior events. •Pro-actively assessing and responding quickly to situations and use of initiative.•Liaise and coordinate with the Graphic Designer, international printers and couriers to manage the global production and delivery of materials in line with the corporate brand guidelines. •Establishing and implementing processes.•Establishing and maintaining excellence relationships with high profile, key clients.•Monitor bookings for public events and take appropriate action for under/over bookings. •Produce weekly business reports for public and private courses and events to Oliver Wight personnel. •Update and maintain CRM database with bookings information and notify Business Development Team of new information added to the sales pipeline. •Identifying and adding leads.•Preparing the Marketing plan for France from actions taken in internal marketing meetings in line with EAME guidelines and practice.•Coordinating the French team - meetings, presentations, deadlines, activities and events.•Managing multiple projects at any given time.•Assist the Marketing team with copy-checking and translation of French courses and marketing materials. •Main point of contact for Oliver Wight France including power of attorney.•Assist the Financial Controller by acting as liaison between the French accountant and debt collection for French speaking clients.•Global admin support and assistance of our online evaluation product.