Lisa Murphy Email & Phone Number

Saint Kilda West, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Managing a portfolio of approximately 1500 clients, collaborating closely to ensure full loan repayment and prevent defaults, consistently surpassing target KPIs.- Conducting in-depth analysis of clients' financial profiles including bank statements, arrears, loan agreements, and other financial indicators to develop tailored strategies ensuring successful loan repayment. Utilising Salesforce as our CRM platform.- Becoming a subject matter expert for a newly launched system and product, spearheading the development of department-specific requirements, overseeing testing phases, and providing production support for clients and team members alike.- Running business reports for strategic decision-making and enhance operational efficiency.

Melbourne, Victoria, Australia

- Consolidated six spreadsheets into a unified master spreadsheet, establishing a comprehensive database of all dental practitioners affiliated with Bupa.- Created graphs and analytics for enhanced readability and measurability. As a result, my role was extended to organise contracts within a filing system, ensuring seamless integration into a Workforce Management (WFM) system.

Melbourne, Victoria, Australia

- Engage with customers via phone and email, providing attentive and friendly assistance throughout the reservation process.- Skillfully handle the creation and organization of reservations for more than 200 venues, paying close attention to detail to ensure every booking is accurate and perfectly scheduled.- Approach customer problems and questions with a proactive and resourceful mindset, seeking prompt solutions to ensure their complete satisfaction and a memorable experience.

County Dublin, Ireland

- Spanish market, by effectively coordinating diverse requirements and ensuring seamless integration of Workday, UKG, and Payroll systems. - Trained and mentored a team of analysts, both within my own team and another, fostering their growth and enabling them to contribute effectively to the project’s success. - Conducted thorough user acceptance testing in Spain, collaborating closely with HR managers to validate system functionality, identify any issues, and providea actionable recommendations. - Presented comprehensive test findings to stakeholders, showcasing insights into system inefficiencies and proposing improvements, while collaborating with cross-functional teams for successful project outcomes.

County Dublin, Ireland

- Played a vital role in implementing the Workforce Management system for the newly established market in the Czech Republic, ensuring its successful deployment. - Reviewed and approved the Business Requirements Document (BRD), ensuring alignment with project objectives and driving effective project execution. - Developed over 1000 comprehensive test cases, covering system, integration, and user acceptance testing (UAT), to ensure thorough validation of software functionality. - Managed the coordination of test data generation, conducted daily manual testing, reported defects promptly, tracked their resolution progress, and performed retesting, showcasing exceptional attention to detail and competence.

- Executed manual tests on data migration and meticulously collected and stored test results. - Evaluated test outcomes, determined pass or fail status based on predefined criteria. - Collaborated with the team to identify and document defects or issues discovered during testing- Conducted pre-writing manual tests to verify system functionality and identify any issues. - Joined a shipping logistics team, testing the Oracle Financial system and the overall system related to shipments and global stock delivery. - Collaborated with the team to ensure the accuracy and integrity of data using SQL queries to compare data between different environments. - Transitioned to the Workforce Management team, contributing to the end-to-end implementation of the system in Romania.

County Kerry, Ireland

- I oversee my Printful and Etsy stores, managing end-to-end operations such as product listings, inventory management, order fulfillment, and adeptly handling shipping and delivery logistics to ensure timely and secure worldwide customer satisfaction. - Creating digital artworks by leveraging industry-standard software like Procreate, Adobe Illustrator, and Adobe Photoshop. Crafting unique pieces featuring famous personalities and designing exquisite wedding invitations for sale on Etsy. - Successfully marketing and selling artworks through a café in Cork and direct sales via my Instagram account, I also specialize in creating personalized portraits of family, friends, and pets for clients, offering ideal options for meaningful gifting. Moreover, I take pride in my talent for designing and painting charming local shop fronts.

County Cork, Ireland

- Engage with customers via phone and email, providing attentive and friendly assistance throughout the reservation process.- Proficiently manage reservation creation for Bed and Breakfast, Dinner, and Spa for 3 hotels. - Approach customer problems and questions with a proactive and resourceful mindset, seeking prompt solutions to ensure their complete satisfaction and a memorable experience.

- Leveraging my expertise in circular design, providing informed guidance on HDPE material, recycling, and production methods, offering valuable insights and recommendations to optimize processes and promote sustainable practices.- Initiating outreach to potential customers and brand ambassadors.- Unable to provide specific details about the project due to a non-disclosure agreement (NDA) in place.

- Prototyping and rigorous testing on mechanical rigs, ensuring the development of robust and reliable solutions to meet project objectives and deliver exceptional product performance.- Unable to provide specific details about the project due to a non-disclosure agreement (NDA) in place.

County Cork, Ireland

- Collaborated with experienced MTMs to develop Standard Operating Procedures (SOPs) and conducted training sessions to ensure consistent processes and practices among the staff. - Conducted morning meetings with MTMs to establish goals for the day and address any operational issues or concerns. - Investigated and resolved issues related to a specific product failing in the CRM machine, resulting in scrap and decreased productivity. Recalibrated the machine to rectify the problem and improve product quality. - Demonstrated diligence in locating and uploading physical documents to the new system, ensuring comprehensive record-keeping, easier access to batch information, and compliance with regulatory standards. Additionally, played a crucial role in identifying and retrieving old documents, mitigating the risk of batch recalls and upholding the integrity of products.

County Limerick, Ireland

- Conducted extensive research: Investigated the waste fishing net crisis in the Irish seas by engaging with fishing net producers and individuals involved in cleaning fishing nets. Gathered information to understand the issue and identified HDPE fishing nets as a major problem due to their low value when no longer in use. - Material research and solution development: Explored ways to clean and recycle HDPE fishing nets. Determined that shredding the nets and melting them into pellets for use in molds was the most suitable solution. - Design of modular greenhouse: Designed a modular greenhouse comprised of 24 identical pieces. The greenhouse was aimed at urban dwellers, emphasizing its small size, customization options, and compact nature to bring more greenery and oxygen to cities. - Business planning and stakeholder engagement: Collaborated on creating a comprehensive business plan for Mamukko, focusing on financial aspects and production considerations. Presented research findings and project progress to stakeholders encountered throughout the internship.

Greater Boston Area

New Street, Killarney, Kerry

Boolteens Kerry