Lisa Johnson Email & Phone Number

Remote

Remote

• Respond to inbound requests to tour properties via email, phone, and the Redfin site and app• Manage many tasks simultaneously in a fast-paced environment• Provide top notch customer service as the first point of contact between the customers and the agents• Communicate effectively in the office and remote with clients, agents, and teammates via call, text, email and Slack

Lafayette, Ca

• Responsible for new and repeat business of social groups over 25 guests to maximize revenue and exceed goals • Act as a liason for the sales department between Accounting, Food & Beverage, Banquets, etc. • Service social groups over 25 and ensure successful execution of the events • Maintain constant contact with the group while on property for a seamless event • Present the hotel to prospective clients to qualify the lead, negotiate details of the event and close the sale • Conclude all details after group departs; including guest follow up, billing and re-booking • Additional duties include; banquet event order meetings, operations meetings, on-site wedding/planner on duty, supervision of staff

Lafayette, Ca

Pleasant Hill, Ca

• Responsible for the development and application of sales strategies for four locations in the San Francisco Bay Area• Work with a team to create marketing ideas, promotions, and collateral that is consistent with our brands vision• Generate marketing and social media calendar to ensure timelines and promotions are executed • Manage promotional rollouts through execution of all marketing elements • Facilitate timelines, content directions, revisions, approvals and communication between creative vendors/agencies• Assist with menu development, content, pricing and marketing of new items • Attend networking and industry events to create brand awareness and cultivate new guests• Create a targeted sales plan for growing sales, including cold calling, presentation, proposals and sales closing techniques • Main point of contact for catering orders, working with guests to customize menus and up sell our product• Development of four catering coordinators, while partnering with the General Managers to ensure catering coordinator accountability• Perform post event follow up to ensure guests satisfaction, execute guest recovery when needed via social media and phone • Create and implement employee incentive programs to drive sales • Developed the position and training manual for the Catering Delivery Driver position • Liaison between third party ordering services • Facilitate meetings, sales visits, conference calls and training presentations for all seven locations

San Francisco, Ca

• Maintain strong relationships with clients, creating a memorable guest experience• Analyze sales and market information to drive growth and boost sales, 19% increase in sales in 2014• Distribute contracts, menus, and conduct site visits• Utilize Salesforce.com/Delphi to track all sales tasks and a detailed log of events • Develop sales forecasts, analysis, recommendations and action plans• Design, develop, and deliver marketing campaigns • Attend industry trade shows and networking events as a brand ambassador • Expand and strengthen partnerships with local and national organizations to cultivate and maintain relationships

Walnut Creek, Ca

• Deliver exceptional service and drive sales for the company • Create principles and implement training program classes• Consistently worked to meet deadlines, please the guest, and provide attention to detail • Raised sales over prior year by 35% • Distribute all event information to each department in a timely manner (EOs)• Effectively work with other management and manage staff directly• Always exceed clients needs and quick to learn new sales techniques • Attend bi-weekly sales meetings via Tandberg video conferencing

• Execute special events for Oakland Athletics, including, but not limited to, trade shows, weddings, firework shows, escorting groups to batting practice• Create a loyal fan base by communicating with fans and making memorable experiences• Implement promotions for increasing ticket sales and produce daily giveaways

• Deliver outstanding service and drive financial performance • Recruit, Schedule and Manage hourly staff of 25• Create service standards and implement training programs• Assisted in all aspects of the management of multiple outlets: Convenience carts, Grill, Bars, and Banquets • Answer and book overflow and weekend banquet inquiry calls• Managed distribution of information to each department (EOs)• Consistently exceed clients needs and resolve issues in a timely manner • Network in local community and industry organizations to develop contacts and new business• Insure proper sanitation, safety, alcohol awareness, cash handling, and licensing requirements

o Assisted in coordinating events and weddings o Represented the sales department at expos all over the San Diego Areao Worked with large corporate groups to execute summer picnics/zoo outings o Created a Standard Operating Procedure binder for the Event Sales Departmento Worked to increase sales in weddings and corporate events

o Supervised front desk activities and solved Guests concerns o Managed reservation system and manned Guest service hotline o Performed night audit

oManaged Reservation system, and worked to accommodate walk-ins