Compassionate technology leader with exceptional efficacy and an empathetic approach to coaching, communication, project and change management. Adept at cultivating organizational relationships through building trust, driving to clarity and enabling a shared understanding. My experience as an IT leader incudes project management, communication, collaboration, detailed data analysis, documentation, testing, and working closely with stakeholders. I partner with end users to document processes and turn their needs into business requirements that can be included in technical design solutions. I have conducted training with business users on new processes as they were rolled out, and tracked change requests for improving systems. I enjoy working with the business and IT to identify and implement solutions based on a clear understanding of processes and technology. Relying on my calm approach, I am adept at resolving problems and conflicts that may arise during implementations. Attention to detail, clear reasoning, emotional intelligence and communication skills have been essential to my success.Specialties: Leadership, Project Management, Process Analysis, Communication, Problem Solving