Michael L. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Collaborated with policy, legal, engineering, data, vendor management, and product teams in the development, implementation, review, and creation/adjustment of safety features and policies for new/existing product features and policy rolloutsAnalyzed existing community guidelines and internal-facing guidelines to identify policy gaps; Conducted discussions within safety, policy, and vendor management teams while implementing feedback received to add/adjust criteria for official enforcement guideline updates.Engaged in child/youth safety advocacy via participation in the Tech Coalition, Dallas Crimes against Children Conference, and other safety-focused NGOs.

San Francisco, California, Us

Developed and led trainings for child safety best practices for the entire team, while hosting shadow/reverse-shadow sessions as well as office hours to maintain team efficiency across this sensitive topicEngaged in child/youth safety and advocacy initiatives in the Tech Coalition via signal and classifier sharing, with regular meetings to share and receive feedback on improving proactive detection models to prevent harms from spreading on the platform.Collaborated with XFN stakeholders across the Trust and Safety org to incorporate and implement industry best practices to best equip the platform to combat online sexual abuse against childrenEngaged with product and engineering teams to streamline data aggregation, interpretation, as well as data storytelling, while requesting tooling improvements based on observations to positively drive time-cost efficiencyParticipated in on-call rotation for responding to urgent threats/incidents of harm, including but not limited to abhorrent acts, hate speech, terrorism, and child safety violations while coordinating with internal/external partners to resolve incidents in a timely manner.

San Francisco, California, Us

Regularly responded to legal data requests (terrorism, threats of violence/mass violence, violent extremism, child sexual abuse) received from law enforcement agencies, and sending out the requested information in compliance with strict internal SLAs.Investigated cases of Child Sex Exploitation, submitting CyberTipline referrals to NCMEC when appropriate.Conducted monthly metrics aggregation and reporting of the team's CyberTipline submissions count, while collecting and analyzing various data points to monitor/identify new and emerging behavioral trends

San Francisco, California, Us

Performed deep-dive investigations and fact-checking for cases escalated into the Safety reports queue where reported users were flagged for engaging in TOS-violative behavior ranging from hateful conduct, threats of violence, sexual harassment, youth safety violations, etc.Selected by Law Enforcement Response team as a volunteer analyst and trained from the ground up to assist in combating online harms to children via 500+ CyberTipline referrals to NCMEC within a 4-month time periodRegularly provided feedback to external vendor parties via QA of data received, while flagging false positives and monitoring for upticks in violative behaviors.

Los Gatos, Ca, Us

Full-cycle management of multiple subtitle asset deliveries (30+ languages), budget allocation, and localization operations for Netflix’s documentaries and kids & family content verticalsManaged activities for new and ongoing projects with multiple production departments, technical teams, senior leadership, and clients to ensure that delivery requirements and objectives were fulfilled on a timely basisIntegrated project and budget updates, while adjusting schedules and contracts accordinglyTracked status and monitored the progress of all deliverables of linguists and external vendors while coordinating with language teams to ensure delivery deadlines were being met

Collaborated with design, marketing, and engineering teams to research, develop and implement initiatives targeting the APAC/ASEAN market while delivering a service “style” that maintains Well Played’s visionResponsible for setting up and running operations of livestream and production of content (Japanese-English) for Bandai Namco’s official “Tekken Pro-Championships,” a quarterly esports eventBuilt strong relationships with key publishers and collaborated with key stakeholders to bring research, analysis, and insights to business development activities and service delivery to clientsLed production team to interpret and translate (English, Chinese, and Japanese) for Supercell’s official Clash Royale League Asia livestream, a weekly Japan, Taiwan, Korea, and SEA event; ~200K views / event

Minatoku, Tokyo, Jp

Utilized direct sourcing techniques to develop a strong network of passive candidatesDeveloped and implemented recruitment metrics to enhance metrics reportingSupported the offer process, partnering with HMs across compensation, HR, and orientation team/departmentsProactively developed relationships with best-in-class talents to match with constantly-changing business needs Drove 25% increase in passthrough-rate (versus YoY metrics) with targeted recruitment of international candidates from global multinational corporates (screening for required native level of English and Japanese fluency)Reduced lead generation costs by 15% by better understanding needs of international candidates and pre-qualifying language requirements relative to agency assets and other direct recruitment counterparts

Led in-house and external/vendor localization team; managed project scheduling and communications between China, Japan, USA, United Kingdom, and IndiaResponsible for prequalifying, onboarding, and management of in-house and 3rd-party translation vendor resourcesEngaged with priority stakeholders to plan and execute licensing and distribution efforts; provided extensive research and insights on processes and methodologyLed marketing analysis, identification, and acquisition of rights to content based on targeted metrics (cultural relevancy, demographic targeting, and management of digital content portfolio guidelines); Negotiation efforts led to the winning of a China Mobile digital distribution partnership agreementManaged and developed sales strategy and negotiated / monitored KPIs for LSP clients and vendorsContributed to the creation of style guides and documentation to maintain coherent and consistent style and nomenclature across localization projects

Mountain View, Ca, Us

Interpreted and translated all sales-related materials and communications; presented localized solutions to prospective and existing clients (sales-related presentations, e-mails, and verbal instructions)Selected as personal live interpreter for Asia-Pacific Head of Operations; De-facto Tokyo office English to Japanese interpreter for all senior executives (i.e. heads of SMB Sales, Strategic Partnerships, Adwords, etc.)

Responsible for successful growth of 5M JPY annual budget representing estimated 30M JPY in annual salesOversaw launch and development of marketing / PR campaigns for 2 smartphone game titlesPartnered with key stakeholders to implement client relationship initiatives, which successfully drove expansion from Yahoo! Mobage, Mixi, and Hangame platforms into the Google Play Store and Apple App Store

Irvine, California, Us

*Formerly Atlus USATranslated all voiced and written dialogue in video games, their corresponding manuals, and all associated media to the product from Japanese to English and vice-versa. (ie. Websites, promotional posters, etc.).Created translation base tailor-made to each specific title, requiring first a literal translation and then a follow-up with full localization for the target audience while adding specific terms into the terminology glossary.

Bachelor’S Degree, Japanese Studies

1-Yr Study Abroad Course, Japanese Studies