Liz Calderón Email & Phone Number

Richmond, Victoria, Au

With Culture Amp, make the best people decisions to improve employee engagement, performance, and development. You’ll get trusted data, tools, and partnership to deliver impactful programs for everyone – all in one intuitive platform. Only Culture Amp has the industry-leading people science and technology to help you drive business success and bring more humanity to work.Culture Amp Training is our global program educating thousands of customers and tens of thousands of learners each year through live and on-demand learning experiences.

San Mateo, Ca, Us

(Included in company RIF soon after joining.)Recruited to revive and rebuild the customer education function.- Negotiated a favorable ZenDesk subscription expansion in order to iterate and improve the company’s help center solution.

Ghent, Be

Recruited to create a new dedicated education function to serve Showpad’s customers, partners, and employees; successfully executed a 100% virtual strategy during the pandemic.-Launched, managed, and grew Showpad Academy via live virtual, on-demand, and custom training channels.-Created an engaging curriculum to serve five different user personas: live courses, e-learning paths, bi-monthly product release training, and content for special events.- Managed delivery of hundreds of live virtual training sessions and thousands of learning video plays.- Scoped, sold, and project managed delivery of custom training, with outputs in multiple modalities and languages, positively influencing product adoption for this customer cohort.- Released the first iteration of partner enablement tracks to standardize their preparation and validation.- Positively influenced product adoption and net revenue retention with the customers who consumed Academy content.

New York, New York, Us

Recruited for a newly-created industry role in sales enablement to serve Customer Success Managers (CSM); expanded the role to deliver on multiple enablement initiatives to support the other Go-To-Market (GTM) teams. - Created a new 30-60-90 ramp to onboard 26 CSM hires over 14 months.- Transitioned GTM teams to a new Content Management System (Highspot) for a single source of truth, with the opportunity to leverage new seller execution workflows. Worked with Marketing content publishers and GTM user teams to create optimal user experiences. - Drove cross-team initiative to optimize product release enablement cadence and content for GTM teams.- Administered and created content for the the CMS (Highspot) and Learning (Workramp) platforms used by GTM- Produced the 2019 “CSM Week” event (akin to a sales kickoff) to enable and inspire the global CSM team; afterwards nominated for an Ownership company value award.

Sunnyvale, Ca, Us

Recruited as the first delicated hire to build the customer education function.- Identified educational requirements for all user personas.- Created offline training content that remained in use two years later.

San Jose, California, Us

- Supported Marketo University's annual revenue growth over the years, from $0 to $3MM /yr.- Performed needs analysis for custom training projects to support sales teams with their education attach.- Audited paid deliveries for revenue recognition; in the first quarter, recovered $180K in recognizable revenue.

San Jose, California, Us

- Managed scheduling and resource utilization for public, private, and special event training delivery, achieving utilization targets each quarter. - Implemented standard work processes for training delivery and partner agreements.- Led and coached direct team members, SMEs, and delivery partners. - Launched operations for a learning subscription service, serving 500 license users in year one.- Co-produced the University Day training experience to precede Marketo's Summit events; in 2015 and 2016 they each attracted 800+ learners and generated $500K+ in single-day revenue.

San Jose, California, Us

- Expanded delivery of University private training services to successfully onboard a growing enterprise customer base, logging over 100 travel days in less than a year!- Co-produced the 2014 University Day training experience to precede Marketo's Summit event, serving 600+ learners and generating $400K+ in single-day revenue.

San Jose, California, Us

- Onboarded new SMB customers to launch their Marketo instance within 60 days.- Managed operations for the launch of Office Hours, a consulting fee service to support new customers post-implementation.- Co-produced the 2013 University Day training experience to precede Marketo's Summit event, serving 430 learners and generating $250K in single-day revenue.

San Jose, California, Us

- Recruited as first dedicated instructor for Marketo University.- Developed a new instructor-led course in 2-day classroom format; for six years, the course was delivered live multiple times per week, in person and virtually, around the globe. - Overhauled the standard curriculum to support the largest product update in company history; delivered promotional training events at US and London roadshows to supplement the regular schedule.- Co-produced the 2012 University Day training experience to precede Marketo's Summit event, serving 330 learners and generating $150K in single-day revenue.

New York, Ny, Us

- Proposed a new customer role while maintaining a smaller book of business- Developed and delivered custom virtual and in-person training to customer marketing and sales teams, engaging with multiple levels in the customer organization. - Provided product and process consultation, identifying opportunities for upsell. - Created on-demand training: recordings as well as online help. - Delivered product training internally to sales and operations teams to build expertise. - Tested product enhancements for feedback to product development. - Provided professional services quotes for all new sales proposals. - Earned a 95%+ recommendation rate for onsite trainings and consultations.

New York, Ny, Us

- Established and grew the relationship with a key customer, bringing in the first 5-year renewal in company history- Launched and retained a new customer in the midst of Embark’s corporate downturn, increasing their annual contract value by 3x over an 18-month period- Successful integration of a multi-product contract led a new customer to exceed their student enrollment target by 20%.- Developed process interview and launch guides to help standardize requirements gathering, configuration, and customer training for new implementations.