Liz D. Email & Phone Number

Orange County, California Area

Irvine, California

Managed the development and implementation of professional training for dealership personnel across the U.S. Training included new product orientation and skills needed to perform exceptional sales and after sales functions. Collaborated with Product Quality team to develop training which helped Kia achieve highest ranked mass market brand in initial.

Orange, California

Managed certification and performance improvement initiatives for automotive and insurance clients with the objective of improving customer satisfaction performance, and thereby, increasing the brand's overall customer satisfaction, loyalty, and retention.

Orange, California

Managed account logistics of Web-based certification programs for two luxury automotive clients. Worked with client management team, technical/database team, third party vendors, and call center staff to manage Web site content and functionality and maintain program operations. Managed the development and production of printed communications.

Irvine, California

Managed all advertising placement for two young women’s fashion chains (360 stores nationwide). Coordinated targeted promotions, special events, and marketing partnerships.

Irvine, California

Managed administration of client promotions, including direct mailings, fulfillment efforts, sweepstakes, telemarketing efforts, and sales incentive promotions.

Beverly Hills, California

Provided sales support to West Coast advertising sales office of TRAVEL & LEISURE MAGAZINE.