Business Analyst for Portfolio Decision Services Informatics at Pfizer to provide Clinical Development Country Performance Metrics and Enterprise Variance reports via Crystal and Sharepoint services.♦ Managed SharePoint services development and technical solution delivery to consolidate reporting applications which realized Pfizer business requirement of self service reporting.♦ Partnered with development teams and stakeholders to identify, analyze, compile and document business and data requirements for tracking critical project planning milestone trends and variance.♦ Created Use Cases and User Acceptance tests for the Integrated Knowledge Environment.♦ Analyzed and advised global teams regarding feasibility of producing alternative reporting systems.♦ Successfully retired redundant application to save Pfizer operational and support costs.♦ Created simplified playbook templates and process to collect essential analytical data.

Successfully delivered projects mapped to major Pfizer strategic objectives on time and budget. Projects related to Resource Management Decision Support, Development Operations Information Warehouse, Clinical Trials Country Data Visualization and Reports.♦ Successfully delivered projects for workflow management and project planning data to Country Data Mart for Capacity Planning Management application. ♦ Managed technical solution delivery and development teams while implementing processes adopted by Pfizer through the Adapting to Scale business streams.♦ Designed an improved process for tracking and resolving issues.♦ Tracked project performance and status via regular checkpoint meetings.♦ Clarified steps required to complete upcoming milestones.♦ Identified opportunities for process improvement.

One of the lead participants for Software Development Life Cycle process and documentation pilot program and Project Coordinator for delivery activities required for the initial Development Information Factory and the Development Operations Performance Scorecard, 2005-2006

Business Analyst/Instructional Lead for Clinical Reporting and Information Training, 2004-2005. Educated project teams and customers on value add joint solutions via global presentations and webinars.

informatics Learning Systems (formally known as CITE) 2000-2004• Designated as the Groton/New London Site Training Lead for Windows and Office 2000 roll out.• Created Online and CD based curriculum to address changes in new Microsoft applications applicable to the Global Pfizer community.• Delivered a return on investment analysis upon completion of the training.

♦ Worked with Peregrine ServiceCenter Helpdesk Application stakeholders to identify and model business process requirements and new operating procedures for three tier level Helpdesk support analysts. ♦ Defined role specifications for support activities required for Pfizer Global Helpdesk support; mapped the existing support role structure and associated activities to transformed structure; conducted skills gap analysis. ♦ Designed and delivered instruction for all three levels of support analysts. ♦ Participated in the Change Implementation Team for revisions required for ongoing development and support for the Peregrine ServiceCenter Application

Designed and delivered training programs for Fortune 500 companies, government agencies, health authorities, banks, retail organizations, entertainment corporations and universities. Specialized in Document Management Workflow, Remote Office Transactions, Access, Merchandise Management Systems, Payroll and Inventory Systems.• FilePlus Europe Ltd - Open University, Glaxco Welcome• 2GL Ltd - Portsmouth & SE Hants Health Authorities, Wolverhampton & West Midland Health Authorities, Quintiles, Oki Printers• Asprey & Garrard Ltd - Mappin & Webb, Watches of Switzerland• Computacenter Ltd - National Westiminster Bank, Sony Music, English Hertitage• Sumlock Bondain Ltd • Professional Software Ltd• MicroAmerica• NEECO