Liz Smith Email & Phone Number

United Kingdom

Cambridge, United Kingdom

• Managing an international team which oversees a portfolio of over 300 grants to civil society organizations in North Africa, the Middle East, the Balkans and Cabo Verde.
• Administering contracts of over $2 million; providing quarterly finance reports and bi-annual performance reports, managing sub-grants for regional partners, handling budgets, delivering CEPF supervision missions and.
• Managing a remote team of 10, with different responsibilities, languages and time zones; through project management tools such as monitoring dashboards, communications strategies, internal procedures and workplans.
• Creating the ‘Small Grant Mechanism’ for BirdLife to distribute over $1million CEPF funding in each investment phase; including review processes, risk assessments, contracting and authorising payments.
• Monitoring all grants during implementation; ensuring all adhere to Word Bank safeguards, CEPF Procurement policies (including EU procedures), and conducting site visits.
• Developing relationships with different key stakeholders; Hotspot Advisory Committee members, a Donor Round Table, national stakeholders, grantees and CEPF.

London, United Kingdom

• Responsible for 12 of the larger charity members on JustGiving, collectively raising over £35million on the site per year.
• Majority of time spent advising and finding opportunities specific to each charity.
• Creating and delivering account reviews for each charity on a quarterly basis, identifying areas for improvement and highlighting the wins from that period.
• Project managing a number of internal projects such as the migration of charity premium websites onto a new web platform.
• Aiding product development by organising insight groups and arranging meetings for relevant people across charity and technology sectors.
• Launching new products through charity endorsements and creating case studies

London, United Kingdom

• Responsible for 120 charities, ensuring they knew how to maximise their online fundraising.
• Creating and presenting bi-annual account reviews to charities, analyzing their performance and highlighting areas for improvement.
• Consulting each charity on their own major fundraising events and their data integration, ensuring they were able to import and analyse their data to improve their customer care.
• Conducting training for the charity on social media fundraising and database management.
• Training new staff, attending sector events and approving the charity marketing campaigns.
• Advising the product team and business leads on technical issues, charity requests and feedback.

London, United Kingdom

• Managing the customer service to all 5,000 charities on JustGiving, ranging from large international charities to smaller one-man-band charities.
• Responsible for maintaining the relationship with charities, creating a CRM system, email marketing, database training and feeding back charity needs to the whole company.

London, United Kingdom

• Managing the online and newspaper personal ad portfolios for a number of national newspapers such as The Times, The Guardian, Timeout and The Scotsman.
• Providing weekly reports to my accounts, monitoring income and providing customer support to the users of the service.