Leanne Newell Acmi Email & Phone Number

Southampton, England, Gb

Keytools

Supporting the end user organisations of Europes largest IT resellers with the design and implementation of their Equality, Diversity & Inclusion policies. From process design, event planning to reasonable adjustment implementation I act as a consultant to share best practice and help to deliver workplaces which can recruit & retain the best people for each role regardless of any impairments. Specialising in general process, hearing impairment, vision impairment, physical impairment… Show more Supporting the end user organisations of Europes largest IT resellers with the design and implementation of their Equality, Diversity & Inclusion policies. From process design, event planning to reasonable adjustment implementation I act as a consultant to share best practice and help to deliver workplaces which can recruit & retain the best people for each role regardless of any impairments. Specialising in general process, hearing impairment, vision impairment, physical impairment, ergonomics & neuro-divergence. I have skills in both software and hardware provision including Microsoft Cloud delivery for software. Responsible for the category within Hypertec and maintaining both the customer relationships as outlined above and vendor management including contract negotiation, vendor day planning, stock management, and compliance. Working closely with the Brand & Marketing Director to enhance vendor brands in the marketplace and drive value. Show less

Working as a volunteer to deliver technology support to disabled and elderly members of the community both remotely and face to face for the national charity AbilityNet. - Troubleshooting technical issues - Offering advice- Setting up new technology including smarthome devices and installing software - Client up skilling- Booking and managing appointments Valid DBS Cerificate

Keytools sell a wide range of specialist technology and equipment designed to enable impaired users better access to the environment around them. Our direct customers range from private individuals to public-sector organisations. We also support hundreds of channel partners across the EMEAMy responsibilities include:- Supporting a team of sales executives - Working closely with suppliers to manage product changes & market shifts - Management of contracts from… Show more Keytools sell a wide range of specialist technology and equipment designed to enable impaired users better access to the environment around them. Our direct customers range from private individuals to public-sector organisations. We also support hundreds of channel partners across the EMEAMy responsibilities include:- Supporting a team of sales executives - Working closely with suppliers to manage product changes & market shifts - Management of contracts from OJEU notice to contract delivery including the tender process - Business development- Account management of high-value customers - Relationship management of key influences in the industry - Working with technical, accounts, operations and purchasing teams to deliver a positive customer experience including customer feeds- Solution sales- Writing & delivery of training for support professionals & carers- Exports including customs requirements Show less

Specialist IT supplier focussing on the supply of ergonomic & assistive IT equipment. Mission to enable computer access for everyone regardless of any disabilities or impairments. Sales ExecutiveSeeking, creating and developing customer relationships Solution based sales Full Account Management Management of a sales pipeMarket sector planning & targetingPrimary sales sector responsibilities for: NHS & Medical, B2B & EducationYear on Year growth in Medical… Show more Specialist IT supplier focussing on the supply of ergonomic & assistive IT equipment. Mission to enable computer access for everyone regardless of any disabilities or impairments. Sales ExecutiveSeeking, creating and developing customer relationships Solution based sales Full Account Management Management of a sales pipeMarket sector planning & targetingPrimary sales sector responsibilities for: NHS & Medical, B2B & EducationYear on Year growth in Medical sector. (278% increase since 2008)Sales Unit Manager Nurture, Motivation & Effective management of a team of telemarketing agents KPI reportingSectors covered by team: Government, B2B, Medical, Trade & Charities Product ManagementUK Launch and 1st year management of CleanKeys keyboard retailing at £351 + VAT. Business Planning including P&L. Specification and management of a 48,000 mailing campaign to dentists delivering a 5% response rate and a 20% order conversion. Campaign delivered a 9 times ROIApplied & gained an award for new product innovation from British Safety Industry FederationGained 2nd best global reseller within the first 9 months following launch Show less

Customer Liaison Manager Managing and driving a teamMotivating & CoachingTracking & reporting KPIs including: Calls Per Hour, Wrap time, Call Time, Repeat rate & Resolution time Dealing with high level complaints B2C and regulator complaintsDeliverance of Value Added by converting complaints to new businessMonitoring quality and delivering feedbackSales management including training and incentive designTraining and implementation of SAP and & Siebel

Stock ManagementCORE qualified Daily briefing and de-briefing of sales staffB2C mobile technology salesAlongside branch manager, designing staff coverageMerchandising Best salesperson in company for selling Cable & Wireless plug in boxesAssisted with the opening of branches in Eastleigh and the flagship store in SouthamptonWorked 3 full peak seasons

Level 7, Strategic Approaches To Equalty, Diversity & Inclusion

Level 2, Lgbtq+ In The Workplace

Ncfe Level 2 - Equality & Diversity, Equality, Diversity & Inclusion

Leading Systems Change: Strategies To Clarify & Unify At Capacity Building

Higher Certificate, Business Studies

As Level, Business & Economics, Law & Computing

Rsa, Clait 1

Gcse, 11 A-C

Tquk Level 2, Environmental Sustainability