Lora M. Email & Phone Number

Bealeton, VA, US

Independent contributor assigned to building SOP's and help center documentation associated with the Customer Experience Department. This department included the Trust & Safety, Platform Integrity, and Customer Service teams, as well as newly-acquired companiesResponsibilities: - Shadowing Wholesale SME to learn systems, processes, and responsibilities.

United States

Independent contributor assigned to rebuilding SOP's for Trust & Safety team to align with departmental and company changes. Responsibilities: - Regularly assessing process improvement for the Trust & Safety team - After-hours urgent case availability (as needed) - Developing and maintaining Trust & Safety training materials, including: syllabus.

Warrenton, VA

Family business in construction industry specializing in stone countertops for commercial and residential clients. Responsibilities: - Completing 8 hours of HR Training in preparation of hiring responsibilities - Participating in Career Fairs to aid in Company hiring- Writing job descriptions roles for new company positions- Posting and managing Job.

Haymarket, Virginia, United States

Responsibilities:- Obtaining and maintaining CPR certification - Staying informed and compliant with state Early Childhood Education requirements- Completing 20 hours of independent training and 16 hours of in-house training around toddler care and state Early Childhood Education Requirements- Supervising daily class functions of a group of toddlers (aged.

Phoenix, Arizona, United States

Responsibilities: -Assisting Manager with coaching Special Cases Team in the day-to-day tasks-Collaborating with management to streamline processes and procedures-Conducting regular quality assurance (QA) reviews for all members of the Special Cases Team-Reviewing QA results in 1:1 coaching sessions -Utilizing GROW Coaching. Playbooks, and SOP's to improve.

Phoenix, Arizona, United States

Responsibilities:-Collaborating with the Trust and Safety Team to aid in resolving most severe cases-Understanding ToS and independent contractor agreements-Communicating with all parties and thoroughly documenting timelines -Aiding in determining liability and communicating with Legal Team as needed -Addressing Better Business Bureau complaints to achieve.

Phoenix, Arizona, United States

Role designed to evaluate the company holistically, from Application to Deactivation.Responsibilities: -Reviewing applications for independent contractors to support selection process -Assisting with Adjudication and Pre-Adverse action processes by analyzing background check findings -Monitoring platform for fraudulent users, including removing users with.

Responsibilities: - Attending regular Financial Security trainings on AML, wire fraud, and financial exploitation- Collaborating with the Bank Fraud Unit to escalate potentially fraudulent documentation - Verifying and processing customer-submitted documentation, including: -- Legal Name Change documents (e.g., marriage certificates, citizenship.

Responsibilities:- Responding to customer emails- Performing general troubleshooting over the phone as needed- Working as an Email and Web Support SME - Assisting with Email Support new hire trainingExtras:Developed personal document to track (and reuse as applicable) approved ad-hoc email requests -With leadership approval, provided document to Email New.

Responsibilities: -Assisting customers with general banking services both online and over the phone-Answering phone calls to help customers with login issues, website troubleshooting, and account management-Responding to customer emails to address inquiries and proactively prevent future issuesExtras: - Awarded "Pinnacle of Excellence" award in 2017..

Tucson, Arizona Area

Call Center customer service contracted out for Verizon FiOSResponsible for: -Answering general billing and ordering questions -Setting up new phone, TV, and internet services -Upselling customers with TV add-ons, faster internet speeds, or Pay-per-view packages -Aiding in general router/modem troubleshooting

Head of Positive Dog Training ProgramResponsible for: -Building Dog Training Schedule, -Selling classes and educating staff on selling classes -Managing Sign and Advertising materialsTrained Dogs and Pet Parents in: -Basic Obedience to learn and positively encourage skills such as sit, down, and stay-Secondary-Level Training classes for more complex.