Increased revenue opportunities through coordination of business needs, products, engineering capacity, platform capabilities and partner insights. Reframed technical and partner roadmaps to map leadership’s strategic priorities and achieved increased visibility and profitability of Paid Product Partners including YouTube TV, YouTube Shopping and YouTube Music from ~20% to consistently over 90% with a focus on risk and impact.- Synchronized work across pillars devising weighted scoring… Show more Increased revenue opportunities through coordination of business needs, products, engineering capacity, platform capabilities and partner insights. Reframed technical and partner roadmaps to map leadership’s strategic priorities and achieved increased visibility and profitability of Paid Product Partners including YouTube TV, YouTube Shopping and YouTube Music from ~20% to consistently over 90% with a focus on risk and impact.- Synchronized work across pillars devising weighted scoring and aligned product priorities with business impact. - Initiated grass roots reviews including business case reviews, advisor for business case details.- Lead roadmap reviews and drove metrics reviews, platform monthly product and vendor operations reviews ensuring efficient workflow through system reviews eliminating multiple sources of truth and mitigate team fatigue.- Partnered with PgM group to streamline leadership review process, ensured visibility of work, impact, and needs resulting in rapid problem solving, increased product deployment readiness and stakeholder investment.- Achieved 50+ product releases quarterly with 80% increase of on time strategic product delivery and reduction of low priority and misaligned product releases in alignment Biz case review. Show less

Drove support and operations readiness for NFL Sunday Ticket on YouTube TV($2B deal) in partnership with BizTech, owned delivery of 27 tech enablers to support initial launch. Delivered all projects on time and to spec with extensive viability testing. Leveraged multi-team escalation resulting in delivery of additional functionality and customer experience by launch day.- Spearheaded work across agent tooling, telephony, reporting and support journeys and executed through… Show more Drove support and operations readiness for NFL Sunday Ticket on YouTube TV($2B deal) in partnership with BizTech, owned delivery of 27 tech enablers to support initial launch. Delivered all projects on time and to spec with extensive viability testing. Leveraged multi-team escalation resulting in delivery of additional functionality and customer experience by launch day.- Spearheaded work across agent tooling, telephony, reporting and support journeys and executed through strong partnerships between BizTech, High Touch Support, Analytics and Data Science, Commerce Engineering, Customer Engagement, and Customer Interaction Management Systems (CIMS) teams. - Additional P0 requests in final weeks of preparation addressed via a multi-team escalation to YT Leads and resulted in delivery of additional functionality from CIMS to balance Workforce Management and customer experience needs on launch day-negotiated deal with OKR.- Partnered with Support Systems leads to define agile pods, roles and responsibilities, organize and run high touch support workshops to deliver team mission, vision and roadmap.- Awarded two spot bonuses for achievements in "leadership, preparation, and facilitation in bringing together cross-functional teammates to operate as one, creation of new vision, principles, roadmap and product pillar alignment." Show less

Led core group of five Program Managers providing high touch-specialized solutions SaaS platform development and delivery for premier customers including YouTube, YouTube Shopping, Nest, Fitbit and Advertising while ensuring execution of business goals within budget. Represented PgM team in 4-in-a-box team including Director, OM and UX leads.- Developed strategic plan for platform ROI by mapping engineering budget of $50M to product goals and features that thrilled customers in… Show more Led core group of five Program Managers providing high touch-specialized solutions SaaS platform development and delivery for premier customers including YouTube, YouTube Shopping, Nest, Fitbit and Advertising while ensuring execution of business goals within budget. Represented PgM team in 4-in-a-box team including Director, OM and UX leads.- Developed strategic plan for platform ROI by mapping engineering budget of $50M to product goals and features that thrilled customers in partnership with Directors of Engineering, Product Management, and User Experience.- Managed Annual Partner Planning and Prioritization including request intake, sizing, priority, platform alignment, team assignment, and communications/negotiations across internal stakeholders and four external teams.- Achieved 25% engineering cost savings and increased engineering efficiency 20% by streamlining development and bug fixing of new and existing features after successfully migrating 35,000 Support Agents, 400 internal teams, 154 products across 34 organizations from legacy program through innovative Frame Rider Migration initiative. Show less

Opened audio market with a projected revenue stream of $20M annually by creating an integrated audio preview and purchase workflow inside Premiere, a complimentary Stock audio site experience, and ingestion of 20,000 new licensable audio files. Introduced Licensing Extension in Photoshop, Illustrator, InDesign, AfterEffects, and Premier Pro, making content more easily accessed, licensed, and purchased for photography, video, and illustration businesses and professionals.PROGRAM… Show more Opened audio market with a projected revenue stream of $20M annually by creating an integrated audio preview and purchase workflow inside Premiere, a complimentary Stock audio site experience, and ingestion of 20,000 new licensable audio files. Introduced Licensing Extension in Photoshop, Illustrator, InDesign, AfterEffects, and Premier Pro, making content more easily accessed, licensed, and purchased for photography, video, and illustration businesses and professionals.PROGRAM DEVELOPMENT· Created new business opportunities expanding the Stock and CC Libraries market by designing and developing product features that deeply integrated offerings in the products’ native workflows.· Primary lead for all integration points in the Stock ecosystem (Desktop products, Website, and API’s); maintained client relationships ensuring product plans and schedules were shared and aligned.· Identified and drove engineering strategies to reduce risk and dependencies by providing User Interface (UI) in a micro service, seamlessly delivering updates more frequently without impacting host applications.· Developed strategic planning for blue-sky product opportunities with timelines based on functional milestones, key validation points; presented progress and key learnings to executive leadership.· Expanded stickiness of host products and increased number of assets licensed by developing consistent cross-product features and workflows. Show less

Delivered multiple releases of Creative Cloud Libraries functionality in 10 flagship products including Photoshop, Illustrator, InDesign, Premiere, AfterEffects, Dimensions, Dreamweaver, Muse, Animate, and Adobe XD.· Championed, planned, and delivered motion graphic templates, templatized video sequences and effects reducing production time, increasing customer loyalty and retention.· Developed support for 3d objects, complex assets of lights, materials, and objects for… Show more Delivered multiple releases of Creative Cloud Libraries functionality in 10 flagship products including Photoshop, Illustrator, InDesign, Premiere, AfterEffects, Dimensions, Dreamweaver, Muse, Animate, and Adobe XD.· Championed, planned, and delivered motion graphic templates, templatized video sequences and effects reducing production time, increasing customer loyalty and retention.· Developed support for 3d objects, complex assets of lights, materials, and objects for Dimension and Photoshop. Show less

Joined the pre-1.0 team to lead quality, set up the build distribution channel for early testing, set up the bug tracking system, drive and document bug processes, in-app analytics to track feature use to drive engineering investments for Project Luca, now Adobe Spark Page.· Pre-1.0 mobile storytelling tool for users that do not code, output as HTML, JavaScript, and CSS tailored for browsers.· Set up TestFlight infrastructure to provide daily and milestone builds to internal… Show more Joined the pre-1.0 team to lead quality, set up the build distribution channel for early testing, set up the bug tracking system, drive and document bug processes, in-app analytics to track feature use to drive engineering investments for Project Luca, now Adobe Spark Page.· Pre-1.0 mobile storytelling tool for users that do not code, output as HTML, JavaScript, and CSS tailored for browsers.· Set up TestFlight infrastructure to provide daily and milestone builds to internal groups for iteration testing and feedback.· Developed initial product analytics to answer desired user questions and track success metrics. Partnered with engineering to instrument; test outcomes to ensure gathering correct data before pushed out to alpha and beta users.· Formalized bug logging and review processes, created product presence in companywide bug tracking system. Show less

Drove product concept from prototype to formal Adobe shipping quality software by establishing quality processes and hiring core team. Partnered closely with user groups and product owners to build the right feature set while maintaining the design and user interaction principles.· Managed nine quality engineers through early stages of the software development cycle (SDLC) to official product delivery including remote teams in China and Romania in addition to US reports.·… Show more Drove product concept from prototype to formal Adobe shipping quality software by establishing quality processes and hiring core team. Partnered closely with user groups and product owners to build the right feature set while maintaining the design and user interaction principles.· Managed nine quality engineers through early stages of the software development cycle (SDLC) to official product delivery including remote teams in China and Romania in addition to US reports.· Championed a new concept to shorten release timelines by maintaining a 24-hour development cycle and converting the loc testing team to core QE; enabled US team to focus on testing automation and efficiencies.· Created a bug reporting process, build access, communication channels, and set up scrum ceremonies.· Created beta and pre-release channels, assigned user forum monitors, reviewed user learnings and issues encountered with the team to influence feature and bug priorities.· Managed release checklist execution and messaging related to product issues, access, and release milestone/timelines. Show less

Drove quality processes for the internal Start team as well as coordinated across all supported flagship apps as well as the content, learning, A/B testing, and analytic teams.· Led teams to build and maintain applications and the services that support them.· Managed 4 engineers through the software development cycle to deliver quality features, including design, implementation, quality assurance, continuous integration and deployment, and application monitoring.

Drove quality processes for the team, coordinating across all supported flagship apps as well as the content, learning, A/B testing, and analytic teams. Managed four Quality Engineers, three white box and two blackbox.· Managed five engineers through the software development cycle to deliver quality features, including design, implementation, quality assurance, continuous integration and deployment, and application monitoring.· Participated in design of features, technology… Show more Drove quality processes for the team, coordinating across all supported flagship apps as well as the content, learning, A/B testing, and analytic teams. Managed four Quality Engineers, three white box and two blackbox.· Managed five engineers through the software development cycle to deliver quality features, including design, implementation, quality assurance, continuous integration and deployment, and application monitoring.· Participated in design of features, technology choices, architecture, designs, time, budget estimates, and test strategies.· Managed project scope and risks with creative problem-solving.· Developed and evolving engineering processes and collaboration models to optimize team efficiency. Show less