● Key member in building Optimizely’s Professional Services scoping/selling processes. Developed core services offerings for new and existing customers, across all Optimizely products.● Conduct strategic business reviews and “art of the possible” with C-level stakeholders both pre-sale and post-sale.● Responsible for scoping and selling all professional services offerings for new enterprise customers.● Created Salesforce workflows for AE’s and CSM’s to request consulting involvement, as well as forecasting andcapacity planning.● Managed relationships with solutions partners like Accenture, and helped define our joint services deliveryapproach and selling strategy.● 100%+ services revenue goal attainment in FY ‘19.

● Partner with strategic clients to drive successful social business programs at their organizations.● Build and deliver quarterly executive-level, onsite business reviews.● Developed Red-Yellow account process for Enterprise Clients. Lead cross-functional monthly meeting focused on churnmitigation for at-risk accounts.● Manage renewal and upsell opportunities.● 100% retention rate across book of business.

● Top performing CSM globally in 2016 for both retention and expansion (first ever CSM to win President’s Club).● Focus on building, deepening, and growing Optimizely's most strategic customers all around the world.● Primary contact post-sales, acting as the quarterback through implementations and taking full accountability of theaccount post-implementation.● Developed Quarterly Business Review used by Success team to showcase value and present opportunities toenterprise customers.● Helped build internal tracking systems via ChartIO to ensure the entire CSM team is organized and has allocatedefforts appropriately.● Interface and collaborate with internal teams such as Engineering, Product, Sales, and upper management to ensureour product is evolving with market needs.● Analyze and track adoption and product utilization through Chartio, Salesforce, and Zendesk.● Partner closely with the Sales or Services teams on any revenue opportunities.

● Collaborate with partner companies to understand their goals & objectives for the Twitter Ads platform.● Recommend best practices, craft solutions and develop innovative and effective campaign strategies.● Responsible for organizing and leading monthly-quarterly business review sessions with directors and C-levelstakeholders within Fortune 500 companies, heavily focusing on results and renewals.● Daily execution of optimization and analysis, using internal tools and dashboards. Responsible for partnersspending through insertion orders while achieving KPI’s.● Extensive knowledge of Salesforce used for pipeline management, account management, and metric tracking.● Consistent top-level performer, carrying and achieving quarterly quota goals of over $1MM.

● Oversaw the Inside Sales, direct and channel sales for much of the Western United States, with a focus on Enterprise accounts.● Responsible for both the acquisition of new accounts, but also managing the existing 250+ accounts in territory.● Heavy focus with existing clients on consultation, developing relationships, and strategically growing accounts.● Taking prospective clients through the entire sales cycle while working with our professional services andimplementation teams to ensure success for new accounts.