- Lead IT projects in all project phases, from initiation to planning, execution, monitoring, control, and closure. Served as the point of contact for projects details- Build and manage the project’s budget (including creation, forecast, control, and YTD)- Control all day-to-day aspects of project scope, schedule, budget, risks and issues, processes and deliverables.- Apply and enforce the use of Project Management methodology processes, tools and principles to transition from waterfall to agile methodology.- Assisted business owners/stakeholders with their requirements to deliver process flow documentation.- Definition of sprints and backlog prioritization.- Managed project communications: communication plan, status reports, meeting minutes, steering committee presentations.- Served as mentor to junior PMs, facilitated training to users and its documentation.- Definition and implementation of production support model, technology refresh and upgrades.

- Legal representative of Novum Energy, supported the required legal and administrative processes to establish the Mexican entity.- Helped in startup the company (HR Management, vendor management, customer contract drafting, etc.)- Responsible of budget management (creation, forecast, control, YTD).

- Mapping of existing processes and their corresponding optimization.- Design and implement the Call Center process- Assisted change management by elaborating user manuals, process documentation and facilitating revamped process workshops

- Improvement of customer service by implementing an IT process for business requirements (health, life, fleets) based on CMMI and PMO standards- Designed and implemented methodology templates and documentation/review/approval flow- Contributed to change management by providing training to IT team and key business users - Definition of SLAs and performance metrics - Supported audits of this and related processes- Contributed to achieve IT goal of system stability through deployment process (BAU and new functionalities)-Release/Sprint management, scheduling and status report, pre and post-implementation communications with stakeholders.-Ran the for Change Advisory Board (CAB) meetings, risk escalation.- Definition and documentation of operation model to identify prevention or reaction steps to critical alerts

- Standardization of processes across business units, third parties and users.- Process implementation for KYC Audit Findings Closure (KYC - Know Your Customer).- Executed CAMP system upgrade, which manages alerts for potentially high-risk costumers.- Responsible for the department’s Annual Report (special projects, KPIs, initiatives, people and strategy)

- Conversion of Brazil Cards portfolio (around 2.5 million) to centralize data processing in Mexico Data Centre reducing dependency on a third party processor.- Led business and technical team for the implementation of AMEX Network for HSBC Brazil- Coordination with VISA and Mastercard for network connectivity setup and BIN migration- Managed integration of Peru's local systems with regional collections system (OneHSBC) through all project phases: Business Case, Requirements, Testing, Implementation and Review. - Ensured alignment of Regional objectives engaging with key stakeholders from Business, IT and operations. - Responsible of IT Project Cost Management (estimation, budgeting and control).- Responsible for hardware infrastructure readiness and setup- Coordination of monthly steering committee with key stakeholders including Regional and Brazil Head of Cards to provide updates, escalate risks and resolve issues