Lori Howard Email & Phone Number

Vienna Va

Responsible for multiple contract deliverables, for federal clients including Dept of Commerce, Dept of Transportation and Department of Justice. Currently providing human capital services for shared service environment at federal client site, which includes determining requirements, analyzing client operations, documenting and updating processes, and developing products and procedures to help move their mission forward. Actively involved in proposing business development opportunities, preparing presentations for senior leaders, facilitating meetings and work group sessions, designing tools and templates for gathering data and presenting findings to the work team, and to the client. Achievements include: Designed annual training curriculum aligned to new competency model; compiled competency development guide; conducted website content research and proposed formatting; planned logistics for external stakeholder forum (100+ people); facilitation of director-level meetings; coordination of intern assignments; design of online pre-event registration forms and post-event surveys; prepared consultative reports and slide decks for client review. Specialty knowledge in competency assessment and development; workforce analysis; workload assessment according to authoritative documents; succession planning (either position or org chart based); training needs assessments and training curriculum design; determination of Mission Critical Occupations according to scenario based planning; FEVS analysis and reporting; Performance Management systems (New Beginnings and others).

Washington D.C. Metro Area

On-site with the Dept of Treasury, U.S. Mint, serving as a workforce planing and human capital subject matter team lead to establish a new agency-wide human capital workforce plan. Primary responsibilities were working with a hybrid team comprised of contractors and Federal employees to propose and develop a workforce analysis, a succession plan assessment, and documentation of mission critical occupations and competencies. This is the first time this organization has done this, so the ideas are new and bold and require a commitment to data-driven decision-making. My work included data collection, research and analysis, and preparing the way ahead for completion of the project in a timely manner. Major accomplishments were leading multiple data-driven presentations to all levels of leadership, including the human capital directorate, and the Director, and customizing workbooks for each functional area of the organization to capture details at an operational level. Research included identifying and assessing internal and external data, external factors, and mission critical drivers. The final deliverables are a workforce analysis and staffing forecast, a succession plan out four years, and a first ever human capital plan for this organization.

Falls Church Va

Work as contract support for the Defense Health Agency to plan, organize, and conduct manpower analysis and requirements determination for the DHA population. Responsibilities include: *Gathering organizational data to support the requirements determination processes (directives, publications, laws, memorandums, agreements, etc.)*Analyzing and drafting organizational function/task statements *Identifying and categorizing work performed in support of the organizational functions and tasks*Developing workload metrics, conducting work measurement to create/validate a full time equivalent resource baseline, and defining the appropriate workforce mix (military, civilian, and contract) to support the mission*Providing input on development of DoD manpower documentation (policy development) *Making forecasting recommendations related to restructuring, rebalancing, and reorganization based on current workforce analysis and data collection*Determinating risk assessments and mitigation plans to minimize adverse impacts on the workforce due to restructuring, and external factors such as changes in mission requirements, new legislation, technology improvements.

Falls Church Va

Provided Federal Performance Management program direction, and training program management as contract support for the Department of Defense, TRICARE Management Activity (TMA) civilian employees and military, and other affiliated government agencies and contractors. Supported Human Resource Division's GS Performance Management policy administration and training. Led professional development training, and program activities enterprise-wide including leading courses weekly in front of audiences from 3-150 people in size. Planned and managed logistics for employee events and training courses at the Defense Health HQ. Traveled monthly to field organizations in the U.S. to conduct training on-site. Key Achievements Include: * Developed custom courses for executive level government leaders; examples: Teamwork and Team Building, Resilience in the Workplace and Interpersonal Skills for Managers* Researched, and drafted Administrative Instruction policies for agency * Developed and managed action plans for new programs: Competitive Leadership Programs, Multi-Service Orientations, and Career Rotational Assignment Programs*Delivered over 400 courses in five years to 1200 employees at all levels of the agency*Drafted career path and workforce development procedures, including competency dictionary, succession plan template, position profile template, and professional development recommendations aligned to career ladder progressions; Presented to Director of Human Resources, DHA.

Greater Atlanta Area

HR and Training Responsibilities: Led and managed operations and HR functions for financial planning office with 12 employees; Supported Regional Director in Atlanta complex operations. Conducted performance planning and performance improvement discussions. Reviewed monthly financial trend report and approved office expense reports. Approved field support and leadership travel reports. Directed real estate maintenance and facilities tasks as part of lease management. Managed administrative staff of two. Conducted new hire on-boarding. Key Achievements Include:* Initiated web meeting training calls for regional team leaders; topics ranged from emergency planning to recruiting using Linked In to project management implementation* Teamed with newly appointed Atlanta Complex Director to assist with operational endeavors; from March to June simultaneously supported the CD with six offices, and the FVP in my area office. Asked by CD to be primary lead for sales personnel after FVP departure* Led monthly Best Practices teleconferences for former H and R Block office personnel to share back end systems access tips, seminar planning checklists and business continuity procedures. * Coordinated marketing and logistics for client relationship seminars; held 15 client-facing education events. Also planned and led employee training sessions as needed.

Greater Atlanta Area

Supported Corporate Director of HR for this $800 million Consumer Products organization with employee base of 1000, now a division of Fruit of the Loom. Complied with Federal and State regulations, including researching and writing responses to AA/EEO audits. Compiled and administered reports, benefits/open enrollment procedures, OFCCP reports, disability paperwork and payroll. Traveled between sites to meet with respective HR Managers. Monitored, and approved requests for training against a $250,000 training budget *Organized, and scheduled registration for and led technical and soft skills training classes. Conducted training for 151 employees, for a total of 488 hours in 2nd quarter 2008. *Participated in challenging post-acquisition environment which involved development of merged HR policies and changes to workplace programs, Administered Workforce Reduction announcements and severance paperwork. *Conducted interviews, reference checks, drug screening, new hire orientation and safety training. Assisted with on-boarding process for new hires.

*Organized and led training classes, sales meetings, and coaching sessions. Implemented new software and web based programs within three offices and among 160 agents. Counseled team members on negotiations and license law. Managed administrative staff, participated in corporate level meetings and decisions, and worked closely with CEO, VP of Operations and fellow managers. As a result of retention and year-over-year increase in production, received Centurian office award two consecutive years.

Initiated training of 200+ clients to increase adoption rate of web-based self-service applications to 75% within six months. Recipient of Certificate of Achievement for attaining adoption targets, March 2003, and Spirit of Service Award, 2nd Qtr 2003. Promoted from volunteer position to Specialist to FSM. Queried new and existing relationships within Growth Market accounts in order to identify and respond to service requirements and sensitivities. Exercised creativity, experience and personal judgment in setting and attaining monthly, quarterly goals. Provided feedback to department heads to improve processes and performance metrics. Grew module’s A/R to 91.2% against benchmark of 92+%. Managed 34 projects aligned to 10 sales associates.

Bachelor Of Science, Business Administration, Double Major In Management And Marketing

Activities and Societies: Internship completed as part of Management course; Supported Director and Dean of Continuing Education for eight.

Human Capital Management Certificate

Completing a series of classes that include Data Analytics Bootcamp, Strategic Communications, Strategic Workforce Planning, Federal Human.

Strategic Workforce Planning Certificate, Workforce Development And Training

Completed course and exam to receive Strategic Workforce Planner (SWP) certificate, valid through 2/2020

Certificate In Human Resource Essentials

Activities and Societies: PHR Certification (Professional in Human Resources) May 2008 Member of Society of Human Resources Management

Diploma